Anna Cary

Walser Buick GMC Roseville responded

Hello, it’s great to hear your Yukon XL is working well and that the coffee and popcorn helped make your visit comfortable. Our team takes pride in prompt service, so we’re happy to have your Yukon XL back on the road quickly. Let us know if you need any assistance in the future. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We’re thrilled to hear you had a 'no headache' purchase and found exactly the vehicle you were looking for. Our goal is always to make the process as seamless as possible. We appreciate your business and hope you enjoy your new ride!

Walser Buick GMC Roseville responded

Thanks for the 5-star shout-out! We're thrilled to hear our staff and mechanics hit the mark and provided a positive experience. We’ll be sure to pass your kind words along to the entire team. We look forward to seeing you at your next service visit!

Walser Buick GMC Roseville responded

Thank you for the 5‑star review! We appreciate your fun message and are glad we could provide a great experience. Your feedback means a lot to our team, and we look forward to seeing you again!

Walser Buick GMC Roseville responded

We’re pleased that our team could address your GMC Sierra 1500 issue on short notice and keep you in the loop. Let us know if you need any further assistance.

Walser Buick GMC Roseville responded

Thank you so much for the 5-star rating and for your kind words about our team’s service! We’re glad we could assist with your initial repairs. However, we are concerned to hear that you're now experiencing a new sensor issue so shortly after your last visit. We understand how frustrating and costly recurring vehicle issues can be

Walser Buick GMC Roseville responded

We love hearing that everything was perfect and on time during your visit! I’m so sorry the coffee machine was on strike while you were here—we know that caffeine is a vital part of the service experience. We'll make sure it's fueled up and ready for you next time! Thanks for choosing Walser and for the great 5-star review!

Walser Buick GMC Roseville responded

Thank you for your feedback. I’m sorry to hear that your experience wasn't as efficient as you hoped, especially since you came in prepared. We know your time is valuable, and we are constantly working to streamline our paperwork process. Regarding our pricing, we use a 'One Price' strategy to ensure every customer gets our best price upfront without the need for stressful negotiations. While we understand this is different from the traditional dealership model, it’s designed to provide total transparency. Additionally, I’m sorry that our protection options felt pushed. Our goal is to present Walser Autoguard plans as a way to protect your investment, but they are always optional. We never want a customer to feel pressured into a service that doesn't fit their needs. We’d appreciate the chance to talk more about your experience and how we can improve. Please reach out to our General Manager Steve Tuschen 952-467-8633

Walser Buick GMC Roseville responded

Thank you for taking the time to share this feedback. First and foremost, thank you for your service. I am sincerely sorry that your experience purchasing this Sierra Denali has been anything but premium. It is disappointing to hear that we missed the mark on the basics—from the fuel level at pickup to the battery and brake issues you've described. Our Walser 240-point inspection is designed to catch exactly these types of wear-and-tear items, and it is clear we fell short of our standards in this instance. Furthermore, I want to personally apologize for the experience regarding our $250 Military Discount. At Walser, we are proud to offer this "thank-you" price drop to all veterans with just a valid ID, and it should never be a struggle to receive it. We would like to make this right. Please reach out to me directly General Manager Steve Tuschen 952-467-8633 so we can discuss a resolution for the maintenance items and ensure your veteran discount has been resolved. We value your business and hope to regain your trust."

Walser Buick GMC Roseville responded

We sincerely apologize for the experience you had with your recent service. Providing clear information and ensuring your vehicle is road-ready are our top priorities, and it's clear we missed the mark this time. We would like to make this right—please contact our General Manager Steve Tuschen 952-467-8633 so we can identify the oil used in your truck and address the tire pressure issue immediately.