Anna Cary | Page 6

Walser Buick GMC Roseville responded

Thank you for sharing your experience. I'm truly sorry to hear that we didn’t resolve your issue and that work was done against your instructions. That’s not the level of service we aim to provide, and I understand how frustrating this must have been. We’d appreciate the chance to make things right. If you’re willing, please reach out to Mike Trok Service Manager 651-604-1700 so we can better understand what happened and work toward a resolution. Your feedback helps us improve, and we hope to regain your trust.

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We're thrilled to hear you feel well taken care of—that’s exactly what we strive for. Knowing you can trust us with your vehicle means the world, and we’re always here to keep things running smoothly. See you next time!

Walser Buick GMC Roseville responded

Thank you so much for your continued trust and loyalty! We’re honored that you’ve chosen Walser for not just one, but two vehicles in the past two years. Hearing that you're willing to make a 200+ mile round trip means the world to us—and it speaks volumes about our team’s commitment to delivering excellent sales and service. We truly appreciate you and look forward to welcoming you back for many miles to come!

Walser Buick GMC Roseville responded

Thank you for the fantastic 5-star review! We're so glad to hear your experience was courteous, timely, and that we fully resolved the issue. Your recommendation means a lot to us, and we look forward to helping you again whenever you need us!

Walser Buick GMC Roseville responded

Thanks so much for the 5-star review! We're thrilled to hear that our service team makes your maintenance visits smooth and efficient. Quick check-ins and fast turnarounds are exactly what we aim for—glad we hit the mark! We appreciate your trust and look forward to keeping you road-ready every time.

Walser Buick GMC Roseville responded

Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating that situation must have been. It’s never our intention to be misleading or cause inconvenience, and we take your concerns seriously. We’d appreciate the opportunity to learn more and make things right—please feel free to reach out to us directly so we can better understand what happened and work toward a resolution. Please reach out to our General Manager Steve Tuschen 952-467-8633

Walser Buick GMC Roseville responded

Thank you for taking the time to share your experience. We're glad to hear you appreciated our service and the quality of our mechanics. That said, we noticed your 3-star rating and would love to know how we could have made your visit even better. Your feedback helps us grow, and we’re always striving to provide a 5-star experience. Please feel free to reach out—we’d truly appreciate the opportunity to improve

Walser Buick GMC Roseville responded

Thank you for your honesty — we’re glad the purchase process went smoothly, but we’re truly sorry to hear about your experience with the service department. No one should be made to feel uncomfortable or disrespected, regardless of the situation. Your feedback is important, and we’ll make sure it’s shared with the appropriate team to help improve how we communicate and treat our customers. If there’s anything more you’d like to share or if we can help resolve this further, we’re here to listen.

Walser Buick GMC Roseville responded

Thank you for sharing your experience! We're so glad to hear everything was handled with transparency and efficiency. Making the trade-in and purchase process smooth and straightforward is exactly what we aim for, and it's great to know that came through during your visit. Enjoy your new vehicle — and thanks again for choosing us!

Walser Buick GMC Roseville responded

Thank you for the great feedback! We're so glad you found the dealership clean, inviting, and well-stocked with plenty of vehicles to explore. Creating a comfortable environment with a wide selection is exactly what we aim for, and it’s wonderful to hear that came through during your visit. We appreciate you stopping by and hope to see you again soon!