Anna Cary | Page 6

Walser Buick GMC Roseville responded

Thank you so much for the 5-star rating and for your kind words about our team’s service! We’re glad we could assist with your initial repairs. However, we are concerned to hear that you're now experiencing a new sensor issue so shortly after your last visit. We understand how frustrating and costly recurring vehicle issues can be

Walser Buick GMC Roseville responded

We love hearing that everything was perfect and on time during your visit! I’m so sorry the coffee machine was on strike while you were here—we know that caffeine is a vital part of the service experience. We'll make sure it's fueled up and ready for you next time! Thanks for choosing Walser and for the great 5-star review!

Walser Buick GMC Roseville responded

Thank you for your feedback. I’m sorry to hear that your experience wasn't as efficient as you hoped, especially since you came in prepared. We know your time is valuable, and we are constantly working to streamline our paperwork process. Regarding our pricing, we use a 'One Price' strategy to ensure every customer gets our best price upfront without the need for stressful negotiations. While we understand this is different from the traditional dealership model, it’s designed to provide total transparency. Additionally, I’m sorry that our protection options felt pushed. Our goal is to present Walser Autoguard plans as a way to protect your investment, but they are always optional. We never want a customer to feel pressured into a service that doesn't fit their needs. We’d appreciate the chance to talk more about your experience and how we can improve. Please reach out to our General Manager Steve Tuschen 952-467-8633

Walser Buick GMC Roseville responded

Thank you for taking the time to share this feedback. First and foremost, thank you for your service. I am sincerely sorry that your experience purchasing this Sierra Denali has been anything but premium. It is disappointing to hear that we missed the mark on the basics—from the fuel level at pickup to the battery and brake issues you've described. Our Walser 240-point inspection is designed to catch exactly these types of wear-and-tear items, and it is clear we fell short of our standards in this instance. Furthermore, I want to personally apologize for the experience regarding our $250 Military Discount. At Walser, we are proud to offer this "thank-you" price drop to all veterans with just a valid ID, and it should never be a struggle to receive it. We would like to make this right. Please reach out to me directly General Manager Steve Tuschen 952-467-8633 so we can discuss a resolution for the maintenance items and ensure your veteran discount has been resolved. We value your business and hope to regain your trust."

Walser Buick GMC Roseville responded

We sincerely apologize for the experience you had with your recent service. Providing clear information and ensuring your vehicle is road-ready are our top priorities, and it's clear we missed the mark this time. We would like to make this right—please contact our General Manager Steve Tuschen 952-467-8633 so we can identify the oil used in your truck and address the tire pressure issue immediately.

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We are thrilled to hear that we could get you through the car-buying process in less than an hour. Providing a fast and seamless experience is exactly what we strive for. Enjoy your new ride, and we look forward to seeing you again!

Walser Buick GMC Roseville responded

Thanks for sharing about your experience with Walser Buick GMC Roseville. We appreciate your business and hope to see you again soon!

Walser Buick GMC Roseville responded

Thank you for your kind words! We’re thrilled to hear that our staff has consistently provided professional, courteous service at a reasonable price. Your trust means a lot to us, and we look forward to continuing to take great care of your vehicle in the future.

Walser Buick GMC Roseville responded

Thank you for the wonderful feedback! We’re so glad you found a vehicle quickly and comfortably, and that our team made the experience enjoyable. We truly appreciate your trust and look forward to helping you again whenever you’re ready for your next purchase. :)

Walser Buick GMC Roseville responded

Thank you for the great feedback! We’re so glad our sales team was responsive and helped you find the truck you were looking for. Congratulations on your purchase! We appreciate your business and look forward to assisting you again in the future.