Anna Cary | Page 5

Walser Buick GMC Roseville responded

I am very sorry to hear that our previous conversations did not lead to a satisfactory resolution. We take your concerns and the "serious incident" you described with the utmost gravity. Because we want to ensure this is handled at the highest level, our General Manager Steve Tuschen would like to step in personally to review the details of your experience and the previous decision. Please reach out directly to our GM at 952-467-8633 so we can address this matter properly. We value your feedback and are committed to a final, thorough review of this situation.

Walser Buick GMC Roseville responded

It’s great to hear our service hours fit your busy schedule and that you found the facility clean and welcoming. Our team takes pride in delivering friendly, professional support, and we’re glad you experienced that while having your Buick Envision serviced. Thanks for sharing your positive experience. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

We’re happy you found our purchase process stress-free and that our team could promptly repair the rim issue on your Toyota Highlander at no charge. Thanks for sharing your experience, and we look forward to supporting you in the future. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

What a pleasure to hear about your positive experience securing financing for your new GMC Yukon XL. We’re glad our team provided prompt answers to your questions and made the purchase process efficient for your busy family. Thank you for choosing us and we hope to support you again. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you for bringing this to our attention. While we're glad you found the truck you wanted, a vibration issue on a $65k purchase is completely unacceptable, and we apologize for the frustration in getting this serviced. We want to ensure your vehicle performs perfectly. Please contact our Service Manager Mike Trok directly at 952-467-6976 so we can prioritize your repair and resolve this immediately.

Walser Buick GMC Roseville responded

Hello, it’s great to hear your Yukon XL is working well and that the coffee and popcorn helped make your visit comfortable. Our team takes pride in prompt service, so we’re happy to have your Yukon XL back on the road quickly. Let us know if you need any assistance in the future. Walser Buick GMC Roseville Team

Walser Buick GMC Roseville responded

Thank you so much for the 5-star review! We’re thrilled to hear you had a 'no headache' purchase and found exactly the vehicle you were looking for. Our goal is always to make the process as seamless as possible. We appreciate your business and hope you enjoy your new ride!

Walser Buick GMC Roseville responded

Thanks for the 5-star shout-out! We're thrilled to hear our staff and mechanics hit the mark and provided a positive experience. We’ll be sure to pass your kind words along to the entire team. We look forward to seeing you at your next service visit!

Walser Buick GMC Roseville responded

Thank you for the 5‑star review! We appreciate your fun message and are glad we could provide a great experience. Your feedback means a lot to our team, and we look forward to seeing you again!

Walser Buick GMC Roseville responded

We’re pleased that our team could address your GMC Sierra 1500 issue on short notice and keep you in the loop. Let us know if you need any further assistance.