Ankur Javia | Page 3

CAN YOU SAY BAIT AND SWITCH DON’T BUY HERE THATS WHAT YOU MAY GET HERE LIKE I DID. I was quoted a price by the finance Manager Arthur the night before and I again on 3 occasions on a recorded conversation t MAY GET HERE LIKE I DID. I was quoted a price by the finance Manager Arthur the night before and I again on 3 occasions on a recorded conversation that it was in fact the 2023 MDX Type S Advanced he said YES all 3 times and gave me the same price of $1155 a month. The day I was supposed to arrive I get a call from the dealership 3 times to see what time I was going to arrive even one call from Brandon the finance MGR and all 3 times I verified the price was for the MDX Type S Advanced again on a recorded call and all 3 times I was told yes. When I arrived the MDX TYPE S ADVANCED was waiting for me to test drive when I told them I would buy the vehicle. This is WHERE THE BAIT AND SWITCHED occurred. I was told by Brandon the Finance Manager on duty that the price they had given me was incorrect and the new price was over $300 more per Month for the lease I wanted. I asked if that was the case why would they have the Type S advanced ready for me to test drive and not the vehicle he said the price was for and he stuttered and had no answer and left off mumbling to himself. I then requested to speak to the GM he was not in supposedly, but then within 1/2 hour he called back HIS NAME IS JAVIA ANKUR. He was very inconsiderate and could care less what happened to me and the fact that I drove 70 miles to get played. JAVIA gave me excuses such as (keep in mind this is recorded) that Arthur the Mgr that gave me the price the night before is “Old” and has “has issues remembering or doing the right thing” and that “he has done this several times already” to, everyone makes mistakes to this was an honest mistake. I then informed him that regardless of how pretty he would paint this it is still a BAIT AND SWITCH. I then preceded to tell him I would write to the ownership of the dealership and he could care less and seem very unbothered but that which leads me to believe that OWNERSHIP PROMOTES THIS BAIT AND SWITCH TACTICS I also told him I would blast this in as many social medias as I could and again he basically could care less again leading me to believe that this BAIT AND SWITCH tactics is accepted by ownership and that the bad reviews also don’t bother them More

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Buying experience was seamless and smooth with Kevin. Came here after visiting another Acura dealer nearby and it was like night and day. Best Acura dealer in DFW Came here after visiting another Acura dealer nearby and it was like night and day. Best Acura dealer in DFW More

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They are the best. They took their time with me. They were honest and professional. Great car too! They took their time with me. They were honest and professional. Great car too! More

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Goodson Acura has always treated as a family member instead of a customer. They go out of their way to ensure my satisfaction. My service advisor. Khang Nguyen is the best. instead of a customer. They go out of their way to ensure my satisfaction. My service advisor. Khang Nguyen is the best. More

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Very professional! Great customer service!! Took care of all of my needs. Would highly recommend anyone to take their vehicle here. all of my needs. Would highly recommend anyone to take their vehicle here. More

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I was harassed and followed around the parking lot by Ankur Javia the “General Manager” while waiting on my car that I JUST PURCHASED to be serviced. I guess I fit a certain description that causes for Ankur Javia the “General Manager” while waiting on my car that I JUST PURCHASED to be serviced. I guess I fit a certain description that causes for concern. More

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We had a very pleasant experience at Goodson Acura - Kevin was friendly while very knowledgeable, professional, and helpful. We walked in - bought the car - walked out. WOW - A totally Awesome experi Kevin was friendly while very knowledgeable, professional, and helpful. We walked in - bought the car - walked out. WOW - A totally Awesome experience!! We chose to keep our 2018 RLX and purchased the 2020 RLX. LOVE THOSE ACURA'S - THEY ARE THE BEST KEPT SECRET!! Thank You again KEVIN More

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Awesome dealership! Emily was the best! I highly recommend them. Very friendly, no pressure, just how a dealership should be. Buy your next Acura from Goodson! recommend them. Very friendly, no pressure, just how a dealership should be. Buy your next Acura from Goodson! More

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Ankur's team is top notch! I get great, prompt service and am always well taken care of. If you own an Acura, put Goodson Acura on your go-to list for fast and friendly service. and am always well taken care of. If you own an Acura, put Goodson Acura on your go-to list for fast and friendly service. More

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Exceptional customer service! Monica, Alex, and Ashton all made this an easy/expeditious buying process and the GM, Ankur sealed the deal! Well worth the 4hr drive....exactly what i wanted at a great pric all made this an easy/expeditious buying process and the GM, Ankur sealed the deal! Well worth the 4hr drive....exactly what i wanted at a great price! Goodson Acura delivered!!! More

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