Ankur Javia

We brought our 2020 Acura TLX to Goodson Acura of Dallas because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle’s prior connecting-rod-bearing safety recall and wh because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle’s prior connecting-rod-bearing safety recall and whether the noise could be related. Goodson charged us approximately $200 to diagnose the vehicle and told us the problem was the high-pressure fuel pump. They quoted us a very substantial amount to replace that single pump. We declined that repair. The engine then failed before either fuel pump was replaced. Only after the engine failure were the fuel pumps replaced elsewhere. That sequence matters. The later fuel-pump replacement cannot explain away the original knocking/banging complaint or the engine failure because the engine had already failed before those pumps were replaced. I have repeatedly asked Goodson to provide the actual diagnostic evidence showing how they ruled out the connecting-rod bearings, crankshaft, or a problem associated with the vehicle’s prior engine recall when it originally came in making this serious engine noise. So far, I have not been provided documentation showing bearing measurements, photographs, physical inspection findings, oil analysis, teardown findings, or other mechanical evidence demonstrating that the recalled engine components were inspected and ruled out. Instead, Goodson has emphasized that the recall had previously been performed by another Acura dealership and that Acura’s system showed no open recall. That does not answer the question. A recall being marked “completed” in a computer system does not establish that the engine was mechanically sound when we later brought the vehicle to Goodson with a loud knocking/banging complaint. Nor does it explain what testing Goodson performed before concluding that the high-pressure fuel pump was responsible for the noise. This is what concerns me most: we brought them a vehicle making a serious engine noise, specifically raised the prior engine-bearing recall, paid for a professional diagnosis, were told the issue was the high-pressure fuel pump, and the vehicle was returned to us. The engine then failed before that fuel pump was ever replaced. My wife was driving this vehicle. A serious internal-engine failure at highway speed can present an obvious safety risk. We took the vehicle to an Acura dealership precisely because we wanted the abnormal noise professionally evaluated before something worse happened. I am not asking anyone reading this review to simply accept my conclusion about what caused the engine failure. I am asking Goodson to produce the diagnostic evidence supporting the conclusion they gave us before the engine failed. If a dealership tells a customer that a serious knocking engine noise is caused by a fuel pump rather than a potentially dangerous internal-engine problem, there should be objective diagnostic evidence supporting that determination. I will update this review if Goodson provides the requested diagnostic records, photographs, measurements, technician findings, or a substantive explanation of how the internal-engine components were ruled out. More

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Everyone at Goodson from sales team to service team has always met my needs. Very efficient and mindful of their customers. Jessica my service advisor is amazing. She has been attending me the past couple always met my needs. Very efficient and mindful of their customers. Jessica my service advisor is amazing. She has been attending me the past couple of times I went in for a service. She’s very professional and keeps me up to date with my car’s inquiries. More

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The most customer focused Acura dealer in DFW and owning 4 Acuras in the family we have tried them all at one time or another. We’ve been Goodson clients for 12 years now and haven’t found a better dealer 4 Acuras in the family we have tried them all at one time or another. We’ve been Goodson clients for 12 years now and haven’t found a better dealer service department. Try them if you haven’t, you won’t be disappointed. More

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Goodson made our buying process incredibly smooth and enjoyable. They were able to turn a frustrating experience into a pleasant one. enjoyable. They were able to turn a frustrating experience into a pleasant one. More

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Always a pleasure dealing with the staff at Goodson Acura. Service is always good and prompt Acura. Service is always good and prompt More

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I’ve bought Acuras before in Dallas. This was my first from Goodson. Before you buy an Acura, come see Goodson. It’s a whole different experience and I’m confident you will be thrilled l This was my first from Goodson. Before you buy an Acura, come see Goodson. It’s a whole different experience and I’m confident you will be thrilled like I was. More

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This was our 5th lease with this dealership and the support we receive is outstanding from salesperson to sales manager, and GM to owner. Excellent cars - we love the RDX (our third) - and fair deals support we receive is outstanding from salesperson to sales manager, and GM to owner. Excellent cars - we love the RDX (our third) - and fair deals More

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Very pleased with all service we receive on our Acura at Goodson Acura. Khang Nyguen is a very knowledgeable and highly professional service advisor. Won’t go anywhere else! We live 10 minutes from another Goodson Acura. Khang Nyguen is a very knowledgeable and highly professional service advisor. Won’t go anywhere else! We live 10 minutes from another dealer in Grapevine but, will continue to purchase and service at Goodson! More

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I had a great experience at Goodson Acura’s service department. They made the whole process quick, simple and affordable. department. They made the whole process quick, simple and affordable. More

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I wanted to take a moment to express my gratitude for the exceptional customer service I received trading in and leasing a new TLX with Goodson Acura. Ankur and Jake went above and beyond to ensure that my e exceptional customer service I received trading in and leasing a new TLX with Goodson Acura. Ankur and Jake went above and beyond to ensure that my experience was nothing short of outstanding. Having been a loyal customer of Goodson Acura for over a decade, it's individuals like Ankur who have consistently reaffirmed my decision to return year after year. Ankur's unwavering commitment to customer satisfaction and his dedication to securing the best deals possible have made him an invaluable asset to the dealership. Ankur's expertise and personalized approach have not only made the process seamless but have also created a sense of trust that is hard to come by these days. His attention to detail, along with his genuine care for his customers, have truly set the bar high when it comes to customer service. Additionally, I must commend Jake for his role in making my experience memorable. His professionalism and willingness to assist were greatly appreciated. Anticipating outstanding customer service is the reason I exclusively lease with Goodson as their team exceeds expectations without fail. I am beyond satisfied with my recent lease in addition to Ankur and Jake's exceptional service. Thank you once again to Ankur, Jake, and the entire Goodson Acura team for surpassing my expectations in yet another truly remarkable experience! More

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