Very friendly and oil change and tire rotation was done
in about of time expected
in about of time expected
More
by DMAURER1128
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Sep 19, 2026 -
Gary Rome Kia responded
We’re glad our service team treated you warmly and completed the oil change and tire rotation on your Kia K4 within the time you expected. Your kind words mean a lot to our service team.
Angel was great.
Helpful and thorough. Angel was knowledgeable and understood the concern and acted on it. Very good to work with
Helpful and thorough. Angel was knowledgeable and understood the concern and acted on it. Very good to work with
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by cbellerby
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Sep 17, 2026 -
Gary Rome Kia responded
Thank you! We’re glad Angel was helpful, knowledgeable, and thorough. We appreciate your business!
There was a recall that was handled very good.
Also had oil change and tire rotation and they were handled very good,
Also had oil change and tire rotation and they were handled very good,
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by SCW4
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2026 -
Gary Rome Kia responded
Thank you for the great review! We’re glad everything went smoothly and appreciate your business!
PreScheduled appointment for brake line recall.
Parts had to be ordered. Car needed additional repair. Was quoted $1068.23. Authorized repair via text. Ultimately charged $1183.86. Additional charg
Parts had to be ordered. Car needed additional repair. Was quoted $1068.23. Authorized repair via text. Ultimately charged $1183.86. Additional charges were for tax and ' shop fees '.. No where in the authorization did it state plus tax and fees.
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by NANCY.MALINOSKI7
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Sep 15, 2026 -
Gary Rome Kia responded
Thank you for sharing your feedback. We’re sorry for the frustration caused by the difference between the authorized repair amount and your final bill. We understand that taxes and shop fees should be clearly communicated so there are no surprises at pickup. We appreciate you bringing this to our attention and will use your feedback to help improve how we communicate final costs with our customers.
The service advisor prompt and genuinely listened to my
concerns. Service was quick and issue was addressed.
Will definitely be a continuing customer
concerns. Service was quick and issue was addressed.
Will definitely be a continuing customer
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by NATHANIELRIVERA
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2026 -
Gary Rome Kia responded
Knowing you felt listened to and that our advisor addressed your Sorento’s issue quickly means a lot to our service team. We appreciate your continued trust and look forward to caring for your Kia Sorento on future visits.
Very professional and courteous Customer service is
excellent and they take you right away for your appointment. No waiting.
excellent and they take you right away for your appointment. No waiting.
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by URSULAODONNELL
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Sep 15, 2026 -
Gary Rome Kia responded
Knowing you felt welcomed right away and experienced courteous, professional service means a lot to our team. We’re pleased we could complete the service on your Kia Telluride without any wait. Thank you for the five-star rating.
Much better organized than in the past Kept me informed
along the way with daily communications
along the way with daily communications
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by KWSCHLOSS
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Sep 15, 2026 -
Gary Rome Kia responded
Thank you for the great feedback! We’re happy to hear you noticed the improvements and appreciated the communication throughout your visit. We look forward to seeing you again!
Great, friendly, eazy online scheduling.
Always a easy experience. Great experience, quick service. Informative, and professional
Always a easy experience. Great experience, quick service. Informative, and professional
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by bryan061975
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Sep 13, 2026 -
Gary Rome Kia responded
We’re glad online scheduling made booking your Kia Sportage service effortless and that our team provided quick, professional care. Knowing you enjoyed an informative and friendly experience means a lot to us.
Service is great.
Sales team bucks a big one. + ten more words + three more words.
Sales team bucks a big one. + ten more words + three more words.
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by REXMYERS1
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2026 -
Gary Rome Kia responded
Thank you for your feedback. We’re glad to hear you’ve had a great experience with our service team, but we’re sorry your experience with our sales team did not meet your expectations. We’d appreciate the opportunity to learn more about what happened and address your concerns. Please reach out to us directly at your convenience.
Courteous, professional and efficient.
Most importantly accurate when they give you a time. Thank-you Dan
Most importantly accurate when they give you a time. Thank-you Dan
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by DANCARPENTER17
Verified Customer
Verified Customer
Other Employees Tagged:
Angel Rivera
Sep 03, 2026 -
Gary Rome Kia responded
Thank you for your feedback! We’re glad to hear you found our team courteous, professional, and efficient. We know your time is valuable and appreciate you recognizing our commitment to providing accurate time estimates. We look forward to seeing you again!
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