Angel Rivera | Page 3

Gary Rome Kia responded

Thank you for your loyalty through three Kias! We’re glad Ivy, Tristen, Angel, and our service technicians have consistently provided you with friendly, knowledgeable service. We truly appreciate your continued trust in our team!

Gary Rome Kia responded

We’re glad Angel kept you updated every step of the service. Hearing that she could help when your Sorento was ready but you couldn’t pick it up means a lot to our service team.

Gary Rome Kia responded

Thank you for the five-star rating and kind words. We’re glad servicing your Optima is always a pleasure, and we look forward to helping again soon.

Gary Rome Kia responded

Knowing how impressed you were by the quick turnaround for your Kia Sportage service means a lot to our team. We’re pleased we could complete your service in just 1 hour and 25 minutes. It’s rewarding to know Angel provided such polite, friendly assistance throughout your visit.

Gary Rome Kia responded

Hearing that working with our team on your Kia Niro EV felt seamless means a lot to us. Our service department is pleased we could resolve those issues for you, and your kind words mean a great deal to our team.

Gary Rome Kia responded

Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the communication and the recommended solution. We understand your hesitation in moving forward with a repair when the outcome cannot be guaranteed. Your concerns are important to us, and we appreciate the opportunity to review your experience and improve how we communicate repair recommendations and expectations. Can you please reach out to our Service Manager, Trisden Toccaline 860-698-1487, thank you.

Gary Rome Kia responded

Hearing that the check-in process was easy means a lot to our service team. We’re glad we could take care of your requests and that you felt comfortable in our waiting area during the service on your Kia Niro.

Gary Rome Kia responded

Thank you for your kind words! We're so glad to hear you had a great service experience. We appreciate your business and look forward to seeing you again!

Gary Rome Kia responded

Thank you for sharing your experience with your Kia Seltos service. Angel and our team are glad to know the process was easy and that you found our staff friendly and helpful. We look forward to assisting you again.

Gary Rome Kia responded

Your comments about our team’s friendliness and clear communication mean a lot to Angel and our service staff. We’re glad your Kia was well cared for. Feel free to reach out whenever we can assist again.