Andy Mucci | Page 3

I highly recommend Prestige Volvo in East Hanover, NJ. I arrived at the dealership at the scheduled time to get my Volvo XC70 serviced. They promptly took my car right in. When they finished, the car n I arrived at the dealership at the scheduled time to get my Volvo XC70 serviced. They promptly took my car right in. When they finished, the car not only ran great but looked great too - they had given it a (free) washing too! They gladly accepted the “other dealer’s” coupon I brought too. So when all was said and done, I got excellent and fast service and a great deal to boot! A special thanks to Bob (at the service desk) and Andy - the mechanic for the great job they did! More

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Courteous , knowledgeable, professional staff. Work completed satisfactorily and in a timely manner. Will use prestige Volvo again. Work completed satisfactorily and in a timely manner. Will use prestige Volvo again. More

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Our multigenerational family has owned many Volvos from this dealership. We have been purchasing, leasing and enjoying Volvos from here for almost 20 years. Our cars are not new. 2011, 2011, and a 2006. Th this dealership. We have been purchasing, leasing and enjoying Volvos from here for almost 20 years. Our cars are not new. 2011, 2011, and a 2006. This review at this moment is really for the service department. Special commendation goes directly to JAY Rosen, chief of service. He has demonstrated repeated and sustained substantial effort every time we have needed service. Our cars are old and have upwards of 160,000 miles on 2 of them. Jay has made it possible to get my car in there immediately to help get me back driving again. When there was ever a slight recurrence of a problem, Jay makes sure to get to the root of it-he is on site and actually looks at the car for me. Photos when needed. He is so very fair. He did not charge me last time and I really appreciated that extension of his courtesy. He makes things happen. He is a DO-ER. He is transparent-no wasted time or words-exactly what I want in someone taking care of my car. He also takes care of us as people. He cares, truly. He asks about our family, our kid, and he has helped me when in a bind-even helped empty my car out in the rain because I was alone. I hope he is recognized for all he does for loyal customers. I do wish that corporate would give more loaners to this dealership -used to always have one easily-since COVID, they are few and far between, but this is all over the nation I believe. Let’s see….he also is very present at the desk. I was trying to explain a problem to someone-I was having a bad day -he shows up like a knight to rescue me-and rescue the girl at the desk-just leave me the key-I will handle it. And he did. Just couldn’t ask for a better person to help us with our old but everlasting Volvos! Oh and they even do an amazing inside detail-who knew you could get that done too and it wasn’t so much. Jay is just a solid good guy. The dealership has courteous people. They work with you until you are happy. Customer service in service is truly their total mission (well along with fixing cars of course). However if you have to get a car, may as well get it at a place that has people you can trust and who look out for you. Once around 2012 I thought I would try a cheaper car and got a Nissan. What a disaster. Got rid of it so fast…not because of the car-the car was just ok. It was the service department. I dropped them like a hot Nissan and went right back to Volvo. I am always happy with them. Bob in service and Andy as well are always helpful -high ratings for Prestige in East Hanover! More

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Jay, the service director, is absolutely WONDERFUL! ! He really knows how to take care of customers and ensure quality service. I appreciate everything he did to go the extra mile for me. I would have g ! He really knows how to take care of customers and ensure quality service. I appreciate everything he did to go the extra mile for me. I would have given 5 stars, except that, the reason Jay was taking care of me was after a negative experience with one of the service advisors, Tami. Thankfully, Jay was there to make the experience a positive one and I know I can continue to count on Prestige Volvo! More

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Excellent service. Thanks to Bob Knott, Jay & everyone in service department. Fantastic best service ever. Bob called me with progress & cost before proceeding with rep Thanks to Bob Knott, Jay & everyone in service department. Fantastic best service ever. Bob called me with progress & cost before proceeding with repairs. Very reasonable & professional. More

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Prestige Volvo offers competitive pricing and excellent service. Their entire team - Reception, Sales, Service, Finance, Management - are hands down the reason my family and I keep buying Volvos. Ryan Was service. Their entire team - Reception, Sales, Service, Finance, Management - are hands down the reason my family and I keep buying Volvos. Ryan Wasik, Lindsey Mastroianni, Jay Rosen and the entire Prestige Volvo team are amazing. They care about their customers and make buying a car a pleasant experience. I highly recommend Prestige Volvo. You won’t be disappointed! More

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Great service! Everyone is very professional and helpful. Waiting area is very comfortable. Easy to make an appointment via on-line or by phone. Waiting area is very comfortable. Easy to make an appointment via on-line or by phone. More

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As always the staff was pleasant and helpful. Andy is my go to expert mechanic and Jay has always been considerate during my several decades of Volvo ownership. Jason is a great new hire and is a keeper. H go to expert mechanic and Jay has always been considerate during my several decades of Volvo ownership. Jason is a great new hire and is a keeper. He is a good addition the staff. These folks are a major factor in my Volvo ownership. More

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The service Dept at Volvo East Hanover, NJ is TOP NOTCH. My service advisor, Bob Knott was most helpful and accommodating. My technician, Andy, was also terrific. Both men spent time with me explaining t My service advisor, Bob Knott was most helpful and accommodating. My technician, Andy, was also terrific. Both men spent time with me explaining the car issues with me. They were very attentive and helpful and gave me some very useful tips. I live 50 miles from this dealership and I found the trip to be well worth the drive. just so you know, I live 4 miles away from another Volvo Service Center which I don’t go to. This should add more strength to this review. I highly recommend PRESTIGE in East Hanover, NJ. THANKS BOB AND ANDY! I’ll be back! More

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Ron was great to work with, he was friendly and professional. It was a great experience professional. It was a great experience More

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