Andy Chavez
Andy Chavez at Toyota of Lancaster
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Andy Chavez

Sales Professional

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
40 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

4 yrs, 10 mos

4.7

40 Reviews

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40 Reviews of Andy Chavez

December 20, 2024

Dealership Rating
Employee Rating

They were very helpful in leading me through the car buying process. And I know that if anymore questions arise I can go back to them and get help. I’m 71 years old and sometimes get confused about thin More

by RECORDBOYSTEVE
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 10, 2024

Dealership Rating
Employee Rating

Took 3 hours to do service 😴 you need more mechanics. On job please be more efficient More

by warcoat11107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Toyota of Lancaster responded

We're sorry to hear that you had to wait for a long time. We understand how valuable your time is and we apologize for any inconvenience. We will investigate this further and take steps to improve our scheduling and wait time management. Thank you for helping us to identify areas for improvement.

December 08, 2024

Dealership Rating
Employee Rating

Andy was very helpful when I traded in my car. He gave me several options that helped me get my car. Thank you Andy. More

by Jay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2024

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him.

November 13, 2024

Dealership Rating
Employee Rating

They are good sales person and I like how they treat the customers I would go back and buy new car again More

by Frank8a79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Mejia

Nov 13, 2024

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

October 06, 2024

Dealership Rating
Employee Rating

The manager was great but we are dissatisfied with the post sale service of the sales people. Nobody seems to have answers for us, for two weeks we asked questions and have been ignored. Will be contactin More

by aeoushana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 07, 2024

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at (661) 952-2103 so we can discuss your experience further.

August 30, 2024

Dealership Rating
Employee Rating

Very happy with all services received at Lancaster Toyota. They are very thorough and friendly More

by Darryl Caillier
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Sep 03, 2024

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

August 06, 2024

Dealership Rating
Employee Rating

My experience with Toyota was fair but rushed. I wanted the car that we were inquiring about but if I didn't make a decision right now, I was told that the car probably wouldn't be there the next More

by cfrazier1324
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hernan Garay, Nico Stoll

Aug 06, 2024

Toyota of Lancaster responded

I'm sorry that you felt rushed during your car-buying process. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at (661) 952-2103 so we can get your appointment set up.

June 07, 2024

Dealership Rating
Employee Rating

The service they do for my car is excellent they explain to me everything they do and they do thank you More

by ROBAINAMARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

May 09, 2024

Dealership Rating
Employee Rating

Great job and accurate service - Personnel involved in the service was very friendly and knowledgeable of what they’re doing. More

by DSANTIED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 30, 2024

Dealership Rating
Employee Rating

Estoy muy satisfecha con el servicio y que me atendieron en mi idioma, muchas gracias More

by dianaepuerto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Bravo

Apr 30, 2024

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

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