Anas Lazaar | Page 15

I is good service and service member were very good customer service the time of service was great customer service the time of service was great More

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Rachel was amazing she greeted us as soon as we walked in through the door and patiently showed us our options and worked with us through the whole process to make it smooth and stress free . She is definate through the door and patiently showed us our options and worked with us through the whole process to make it smooth and stress free . She is definately one of the best sales reps I’ve ever dealt with . My over all experience at the dealer was 5 star easy and fast no pressure no stress. More

by Marvin Verified Customer Verified Customer

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Great, Arturo was attentive great customer service friendly the staff is really attentive has well. friendly the staff is really attentive has well. More

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I bought a car on 10/1/2023. After that on 10/4/2023 I got communication from the bank Kia Finance America containing all loan information. Seller at dealership promised to give After that on 10/4/2023 I got communication from the bank Kia Finance America containing all loan information. Seller at dealership promised to give me the second key later, but I haven't received. I have emailed Mr. Ahumada, but not answer. I paid off the car loan, but after a 1.5 months I haven't been able to print my tittle because they have not sent the tittle papers. I have emailed financing manager Anas Lazaar but not written answer from him. They don't want to communicate back anything in written to me. On 10/4/2023 (after communication from bank) I got two calls from seller (Paula Chavez) and her manager (Christian Perez). They lied saying that I should go there in the person again because a had no loan (that wasn't true). I asked a written communication and they said they will not send me any (I think that's how scams work). First the seller mentioned I had to go there for a maintenance, then her manager called me and threatened that he will remove the registration from the car if I don't go there the same day. I didn't accept the pressure form them because I had proof they were not being clear and were lying. So, more than a month later they keep blocking me to have my car title. I remember that after I signed the contract they treated me like an enemy. I'm writing this feedback because the previous one was removed. I should not be happening. It only helps dealership to continue abusing of customers. More

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Never purchase a vehicle here. I wish I read reviews more carefully before purchasing. I purchased a vehicle from them on September 5. It is now November 7th and I still do not I wish I read reviews more carefully before purchasing. I purchased a vehicle from them on September 5. It is now November 7th and I still do not have the correct paperwork to get my car registered. Unfortunately, I live out of state and cannot show up in person to get this resolved. I have contacted Greenway Kia West over a dozen times, each with different answers/solutions but never getting what I need. I have now been told 4 separate times that my registration paperwork was being overnighted to me but here I am, wasting time complaining on a review site because I feel helpless. I feel like I’ve been scammed. I have called so many times to be patched through to an extension that goes straight to voicemail which the voicemail box is full so I can’t even leave a message. To then call back and get patched through to another extension which has the same outcome. I’ve been hung up on multiple times as well. Every time I ask for the general manager, Alberto Ahumada, I get the same answer that he is with a customer or in a meeting and will give me a call back. I yet to have received a call back. I have also emailed many people including Mr. Ahumada with no response. I’m sure this review will get a response from him stating what all bad reviews state which is email them directly to get a resolution. All false claims to save face online. If they actually resolved customers issues, I bet half of their bad reviews would not even be posted. The Better Business Bureau has an official complaint which I hope will help me get this resolved. More

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Clean facility, fast and friendly. They were card to take care of you I recommend this dealer everyone They were card to take care of you I recommend this dealer everyone More

by markssnarf Verified Customer Verified Customer

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Excelent Services great staff quality in all clean place quality and punctuality in service professionalism quality and punctuality in service professionalism More

by PATTYCHIQUI58 Verified Customer Verified Customer

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I prefer dealing with a service department that I can trust. Be honest with your customers at all times. The service interval mileage is outdated and does not correlate with the owner manual service inte trust. Be honest with your customers at all times. The service interval mileage is outdated and does not correlate with the owner manual service intervals. Jessica failed to keep me updated on my service. I had to text and request the status. Thirty minutes later she responded and I had to walk over to her to check out. I also had to review the paperwork to see what was done and upon reading, i found out that I would need to return for recall SC280 because the part needed to be reordered. I asked her how long I had to wait and she said that someone from parts would call me in a couple of days. Had I note read the correspondence I would have never known because she failed to let me. I had signed and keys were in my hand and something told me to read what was done to my car and check my oil level before leaving because I had oil issues with my previous 2016 Kia. After waiting hours for an oil change, it was never done and my oil light came on. My car also stop in the middle of traffic while turning and the oil light came on within days of being serviced. This could have been tragic. Kia has an known issue and refuse to admit there is a problem with their engine and oil consumption. Take ownership and replace engines or put your customers in a new car. Trust and reliability means everything to me. More

by brontia.camper Verified Customer Verified Customer

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Been working with this dealership for about 15 years. Purchased 6 or 7 vehicles from them. All around positive satisfaction with management, sales, service….Best car dealership I have ever worked with. Purchased 6 or 7 vehicles from them. All around positive satisfaction with management, sales, service….Best car dealership I have ever worked with. More

by DENIS5 Verified Customer Verified Customer

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Service got me in and out hassle free. Mark the service manager is very personalable and takes good care of his repeat customers. Liz was good as well. They also offered me a ride hom Mark the service manager is very personalable and takes good care of his repeat customers. Liz was good as well. They also offered me a ride home so I did not have to wait. More

by JSBLACKWELL86 Verified Customer Verified Customer

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