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Amanda Newton
146 Reviews
146 Reviews
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146 Reviews of Amanda Newton
August 04, 2025
Tech video was rushed and hard to understand! ! Service advisor was VERY pleasant and friendly. The same tech did my service work at 10,000 miles and with the same issues. If he cannot slow down a ! Service advisor was VERY pleasant and friendly. The same tech did my service work at 10,000 miles and with the same issues. If he cannot slow down and talk clearly: I'd rather NOT have a video review More
by baca.j
Verified Customer
July 31, 2025
Amanda is the best. She really makes an effort to care and it shows with her interactions with the customers. She always handles everything with professionalism and cour She really makes an effort to care and it shows with her interactions with the customers. She always handles everything with professionalism and courtesy. Always takes care of getting me back on the road. More
by MGIBSON440
July 30, 2025
Thank you for not assuming all people, especially 83 yr olds like I, can pay online or have a computer! Managing and smart phone is about all I can handle and have no printer. Again, thank you for such goo olds like I, can pay online or have a computer! Managing and smart phone is about all I can handle and have no printer. Again, thank you for such good customer service! More
by grancuckoo
July 25, 2025
They were professional and provided excellent service. Had no problem and will most likely come back! Had no problem and will most likely come back! More
by jmaqueda29
July 24, 2025
I have had nothing but issues with my steering since my tires were rotated. They have tried fixing the issue twice to no avail. They are recommending new tires when mine still have several thousand miles o tires were rotated. They have tried fixing the issue twice to no avail. They are recommending new tires when mine still have several thousand miles of life left on them. The advisor was kind. However, every time I roll into the garage, it takes several minutes for anyone to acknowledge customers. I have encountered this several times and have watched them do it to others. Things have changed since Erlich sold to McDonald. More
by katie.sarles
Other Employees Tagged: Nicholas Maldonado, Tonya Whitaker
July 24, 2025
Awesome Customer Service. They have always been great with my vehicle even though it’s a modified Wheelchair Van. They have always been great with my vehicle even though it’s a modified Wheelchair Van. More
by mel74b
Other Employees Tagged: Juan Muro, Brandon Streetman, Chad Reiss, Nicholas Maldonado, Tonya Whitaker, Scott Larrick
July 24, 2025
Amanda was good to work with. I was disappointed that the temperature problem was not resolved. I will monitor the ambient temp reading for another week and contact McDonald if it I was disappointed that the temperature problem was not resolved. I will monitor the ambient temp reading for another week and contact McDonald if it is still not reading the correct outside temp +/- The person that took me home was great. The person that picked me up and took me back to McDonald was poor More
by Pddahlgren
July 18, 2025
We brought our 21 Sienna in for an oil change and a diagnostic for a popping sound in the front end. The mechanic stated that the popping sound could not be duplicated. I called in to speak with Amanda diagnostic for a popping sound in the front end. The mechanic stated that the popping sound could not be duplicated. I called in to speak with Amanda and asked if I could do a test drive with the mechanic to duplicate the sound. As soon as they pulled the van into the service drive it popped loud. We were then able to duplicate the sound numerous times in front of multiple staff and the mechanic. My husband who was a mechanic in the military said it was probably a CV joint or the axel. Mechanic said it was the brakes slipping. Even though the mechanic had already passed the brakes on the multipoint inspection. We agreed for them to keep it overnight and "try a few things". After getting no phone calls the next day I called in and talked with Amanda. She stated that the mechanic tried the brake shims, but it didn't work. Then he found there was play in the front right axel (which he had also passed upon the initial inspection) and is now ordering parts. They told us to take our van home until parts got in early the next week. That was July 9th. It is now more than a week later, and we still haven't heard from them. Plus, the popping is getting a lot worse. More
by darryllmoosher17
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