Tonya Whitaker

Billed for overnighting part when I was not asked before and still had another part they were waiting on after it arrived. This charge was not on the invoice. Also tech forgot to link my key fob to the car and still had another part they were waiting on after it arrived. This charge was not on the invoice. Also tech forgot to link my key fob to the car when work was finally done eight business days later. So I had to take it back in for him to do. More

by edieannj70 Verified Customer Verified Customer

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The past 2 visits have been awkward dropping off my vehicle. I am not addressed or greeted first. It’s up to me to say hello or good morning first. I feel like the service has deteriorated since you’ve vehicle. I am not addressed or greeted first. It’s up to me to say hello or good morning first. I feel like the service has deteriorated since you’ve gone paperless because there’s no longer any person to person debrief at the end. More

by B.K.BECKER Verified Customer Verified Customer

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I pulled in and waited because it was full, 3 cars ahead of me. Pulled forward and was 1st car, lady in car behind me was helped before I was. Frustrated it takes 1 1/2 hours for an oil change. Told them ti of me. Pulled forward and was 1st car, lady in car behind me was helped before I was. Frustrated it takes 1 1/2 hours for an oil change. Told them tire rotating not necessary, getting new tires next day, it was done anyway. Said I needed new cabin filter, but report it was marked good. Marked all tires were same depth, but one tire was new. After service was complete noticed my skid plate hanging by one bolt that was finger tight and not tightened down very far, the second bolt completely missing. Now that I am paying for service may go elsewhere. More

by snagler02 Verified Customer Verified Customer

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Continued grear service. I'll return for my next scheduled service. I like the video that the technician texts me while I wait. I'll return for my next scheduled service. I like the video that the technician texts me while I wait. More

by gary.dreith Verified Customer Verified Customer

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McDonald Toyota treats me like I am genuinely valued and not just a sales receipt. not just a sales receipt. More

by rcmx2 Verified Customer Verified Customer

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The people are wonderful, but the billing practices are becoming comical. I brought my car in for an oil change. They told me the cost. When I went to pay there was an extra $10 fee. I asked what this wa becoming comical. I brought my car in for an oil change. They told me the cost. When I went to pay there was an extra $10 fee. I asked what this was for. I was told supplies. I ask what for specifically. She said the gloves and towels they use. This is ridiculous!! That should all be part of the oil change. Just be honest about the price! I feel like that is a scam!! You are lying about the cost!! That is like charging me for the soap you use to wash the dishes when you go out to eat!!!! No! This is part of the service. Do better for your loyal customers. I have bought many cars there and had much work done. I am now starting to look at other Toyota dealerships. When I buy my new sienna there next year I am not sure it will be from you. More

by shaycmaxwell Verified Customer Verified Customer

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I like the waiting room the time pass to fast when I need to wait on there, thank you so much. to wait on there, thank you so much. More

by luismbarraza7 Verified Customer Verified Customer

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Very professional and very friendly good to work with always get done in a timely manner. always get done in a timely manner. More

by Marshalljeff044 Verified Customer Verified Customer

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Service was prompt, friendly, courteous, and thorough. Check up report was helpful and useful down the road. Check up report was helpful and useful down the road. More

by whrsalers Verified Customer Verified Customer

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good service nice people provided shuttle service both ways i will return for my next service ways i will return for my next service More

by cgriff1n Verified Customer Verified Customer

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