Alyssa Franks
Alyssa Franks at Volkswagen of Naples
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Alyssa Franks

Service Advisor

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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4.7
55 Reviews

Languages Spoken

English English

4.7

55 Reviews

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55 Reviews of Alyssa Franks

November 09, 2024

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Employee Rating

Ask for Ruben in sales! I can’t say enough wonderful things about this dealership as a whole. The service department is outstanding, the sales department (Ruben)was impeccab More

by cmforge
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Recommend Dealer
Yes
Nov 11, 2024

Volkswagen of Naples responded

Thank you for traveling 2 hours to purchase a vehicle from Ruben Glamyan at VW of Naples! Ruben is a true professional. he knows the car buying process and knows how to seamlessly guide his customers through. He is also very knowledgeable and enjoys sharing his knowledge with his customers. Enjoy your beautiful new VW!

October 29, 2024

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I have bought many cars from VW Naples and love the service that they offer More

by JOSESPOOLS
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Recommend Dealer
Yes
Oct 31, 2024

Volkswagen of Naples responded

Thank you for your loyalty to VW of Naples and for your purchases! We try our hardest to earn your business every time you visit our dealership. Enjoy your beautiful new VW!

August 30, 2024

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I keep coming back! I have never left VW Audi of Naples since coming to Florida because the team makes the process so easy and comfortable - you can trust them to take c More

by d_squared7
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Recommend Dealer
Yes
Aug 30, 2024

Volkswagen of Naples responded

Thank you for your loyalty to VW of Naples/ Audi Naples! We try our hardest to earn your business every time you visit our dealership. Nick and Nik are a dynamic team and they always try their hardest to deliver the car and the experience to their customers. Enjoy your new wheels!

July 29, 2024

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Always a great experience at Volkswagen of Naples, Joe Oliver has been taking care of me for years but everyone there is incredible! More

by alexlambert11
Sales Price Transparency
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Recommend Dealer
Yes
Jul 29, 2024

Volkswagen of Naples responded

Thank you Alex for your purchase and for the 5 stars! Joe Oliver is amazing to work with. He knows the process and knows how to efficiently guide his customers through. Delivering the car and the experience is Joe's ultimate goal. Enjoy your beautiful new VW!

July 17, 2024

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Tyler is awesome! He made the buying process easy and enjoyable! We will be returning to buy another car! I truly recommend Tyler and VW of Naples!! More

by Lauren R
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ryan

Jul 18, 2024

Volkswagen of Naples responded

Thank you Lauren for your purchase and for your feedback! Tyler is awesome! He knows the car purchasing process and knows how to guide his customers seamlessly through. Enjoy your beautiful new VW!

June 02, 2024

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I have owned VW's for many years that I have purchased from this dealer. If I need emergency services, I can bring my car in to the service department and someone will let me know what the problem is and More

by Rose-
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Recommend Dealer
Yes

Other Employees Tagged: Trevor Fehr, Dom Priano , Dylan Maldonado, Joe Oliver

Jun 03, 2024

Volkswagen of Naples responded

Thank you Rose for your feedback and for your purchase. We are very proud of our team at VW of Naples and certainly you have had the opportunity to interact with many of them. We are very happy to have you as part of the VW of Naples family! Enjoy your new wheels!

June 01, 2024

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I bought a car there 6 years ago and returned because of Joe Oliver’s professionalism as a salesman. More

by davedoern62
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joe Oliver, Colin

Jun 03, 2024

Volkswagen of Naples responded

Thank you Dave for your loyalty to Joe Oliver and to VW of Naples. Joe is a true professional who listens to his customers and tries to find the perfect vehicle based on their needs and wants. Thank you for your purchase and enjoy your new wheels!

April 23, 2024

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Everyone is always nice and make it very pleasant when coming for service or purchases More

by colombian_dv3
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Recommend Dealer
Yes

Other Employees Tagged: Michael Schutt , Dylan Maldonado

Apr 24, 2024

Volkswagen of Naples responded

Thank you for your kind words and for the 5 stars! We are very proud of our team and certainly Mike, Alyssa and Dylan are 3 strong members. We greatly appreciate your business!

April 13, 2024

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As always, the best service ever from Alyssa; and while waiting, Ruben came to say hello, remembered my birthday and got me in to brand new car as easy as getting the oil change I’d originally come to do. More

by rlbielert
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan, Patti Lowe

Apr 15, 2024

Volkswagen of Naples responded

Ahh, Thank you for your kind words. We are very proud of our team at VW of Naples and certainly Alyssa and Ruben are 2 solid examples of why. They are both extremely customer focused and will go out of their way to assure that they have delivered a world class experience to their customers. Thank you for being a part of the VW of Naples family!

March 27, 2024

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Employee Rating

Very smooth and easy transaction, Dave was the easiest person to deal with. VW of naples was the best dealer I’ve ever work with More

by Leo chico
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2024

Volkswagen of Naples responded

Thank you Leo for your purchase and for your feedback! Dave is great to work with. He is very knowledgeable and shares his knowledge with his customers. He also knows the car buying process and helps his customers navigate the efficiently through. Enjoy your new VW!

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