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Alonzo Bass
Alonzo Bass at Volkswagen of Downtown Chicago
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Alonzo Bass

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
38 Reviews

Languages Spoken

English English

4.4

38 Reviews

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38 Reviews of Alonzo Bass

April 07, 2025

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Employee Rating

Great service. Professional and friendly. Clearly explained service, completed on-time. Quick and easy check out. More

by JSANZO
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Service Time
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Recommend Dealer
Yes
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Apr 07, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

March 28, 2025

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Employee Rating

Attention was just OK i’ve been there three times and really is ok . Very clean place✅ More

by MIJORKO_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Kelia House

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Mar 28, 2025

Volkswagen of Downtown Chicago responded

We appreciate your feedback and your continued visits. If there's anything we can do to elevate your experience, we’d love the opportunity to make your next visit even better. Thank you for sharing your thoughts!

March 24, 2025

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The dealership welcomes you inn and your service is done in an timely matter process. More

by Denise,jamel219
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 25, 2025

Volkswagen of Downtown Chicago responded

Thanks, Denise, for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 13, 2025

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I had a great experience, the staff was polite and helpful & my car was serviced successfully. I was given a loner car while my car was being serviced and the parts needed were being ordered. Ive been More

by Levelboy360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Cohen

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Mar 14, 2025

Volkswagen of Downtown Chicago responded

Thank you for your wonderful feedback! We're so glad to hear you had a great experience with our team and that we could make your service visit convenient with the loaner car. We truly appreciate your kind words and are happy to be your top choice for service!

March 10, 2025

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I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr More

by Kurtis C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Herberto Delgado, Luis Tinoco, Mike Szafraniec, Jonathan Oomens, Kelia House, Rocco Cesario, Grant Bode

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Mar 11, 2025

Volkswagen of Downtown Chicago responded

Thank you, Kurtis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

March 07, 2025

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Employee Rating

We experienced fast and quality service from Alonzo. It was a pleasure doing business with him. More

by Lkrauseallamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Barrera

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Mar 07, 2025

Volkswagen of Downtown Chicago responded

Thank you for your kind words! We're glad to hear Alonzo provided fast and quality service. We appreciate your business and look forward to assisting you again!

March 07, 2025

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Volkswagen Downtown Chicago were very professional. Luis was helpful and made sure I got home and back to shop when my vehicle was ready. There was multiple issues with my vehicle and I got it back iss More

by Jordan82.bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec

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Mar 07, 2025

Volkswagen of Downtown Chicago responded

That’s great to hear! It sounds like Luis and the team at Volkswagen Downtown Chicago took great care of you and made the whole process smooth. Having your car returned issue-free is exactly how service should be!

March 06, 2025

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Employee Rating

Horrible communication! Took 13 phone calls, 4 texts, and an email to get a response days later. More

by MAN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Fred Borek, Grant Bode

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Mar 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

March 04, 2025

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Employee Rating

It's a decent dealership. I brought my first truck from here & glad of my choice! More

by TYCHICAGO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House , Service

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Mar 04, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon! We are happy to hear that you are still enjoying your truck!

February 26, 2025

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Employee Rating

Very nice well kept. Reps are knowledgeable too. Pleasant atmosphere. Yes I would recommend this dealership. More

by dgwebbie15
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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