Alonzo Bass
Alonzo Bass at Volkswagen of Downtown Chicago
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Alonzo Bass

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
16 Reviews

Languages Spoken

English English

4.4

16 Reviews

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16 Reviews of Alonzo Bass

December 21, 2024

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Employee Rating

Professional customer service with qualified technicians. Alonzo made sure I was informed of everything and went out of his way to procure a loaner vehicle during repairs. More

by albertoferrari
Service Price Transparency
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Recommend Dealer
Yes

December 20, 2024

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Alonzo recently assisted me with a brake issue with my Taos. Worked with me when they needed to keep my car to ensure that they pinpointed the issue. Kept me informed and made sure I was taken care of wit More

by albertoferrari
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Recommend Dealer
Yes

December 14, 2024

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Alonzo was very knowledgeable about VW products and helpful in directing me towards the right answers in getting my vehicle repaired because this was my first time dealing with VW More

by MARCUS.R.PRICE
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Recommend Dealer
Yes
Dec 15, 2024

Volkswagen of Downtown Chicago responded

Marcus, It's great to hear that Alonzo was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

December 13, 2024

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My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
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Recommend Dealer
No
Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 07, 2024

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Volkswagen of Downtown is very nice especially since the remodeling. It's a very welcoming environment. More

by randy
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Recommend Dealer
Yes
Dec 09, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Randy, and look forward to your next visit.

December 06, 2024

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The dealership provides excellent customer service. The service performed on my car efficient and I appreciated the ease of check-out when I retrieved my car. More

by REVMICHEALASMITH
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Recommend Dealer
Yes
Dec 06, 2024

Volkswagen of Downtown Chicago responded

Thank you for sharing your positive experience! We're thrilled to hear that you were pleased with Alonzo's customer service and the efficiency of the service performed on your car. We look forward to continuing to serve you in the future!

November 21, 2024

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Huge improvements all around. Great service and courteous and timely!! Keep it up. And many thanks. More

by Mita C
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Recommend Dealer
Yes

Other Employees Tagged: Grant Bode

Nov 21, 2024

Volkswagen of Downtown Chicago responded

Thank you, Mita, for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 16, 2024

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Car was given for service. They really did very poor cleaning on the car. It was not expected from dealer More

by AAGRAWAL13
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Recommend Dealer
No
Nov 19, 2024

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you.

November 12, 2024

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Employee Rating

Alonso was very helpful and considerate of my time. I appreciated his help in getting me in and out. Service was spectacular along with organization. I will be back More

by gloria
Service Price Transparency
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Recommend Dealer
Yes
Nov 12, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 12, 2024

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Employee Rating

Again I have received excellent service. Alonzo and the staff were courteous and professional. Completely satisfied. More

by DJBAUERJR
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec

Nov 14, 2024

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

1

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