Alonzo Bass

Attention was just OK i’ve been there three times and really is ok . Very clean place✅ really is ok . Very clean place✅ More

by MIJORKO_59 Verified Customer Verified Customer

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The dealership welcomes you inn and your service is done in an timely matter process. in an timely matter process. More

by Denise,jamel219 Verified Customer Verified Customer

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I had a great experience, the staff was polite and helpful & my car was serviced successfully. I was given a loner car while my car was being serviced and the parts needed were being ordered. Ive been helpful & my car was serviced successfully. I was given a loner car while my car was being serviced and the parts needed were being ordered. Ive been to other Volkswagen service locations and this is by far one of the best. More

by Levelboy360 Verified Customer Verified Customer

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I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, professionalism, and a genuine willingness to help. The entire process—whether it was purchasing my vehicle, servicing it, or getting questions answered—was smooth and stress-free. The staff was knowledgeable, friendly, and never made me feel pressured. I truly appreciate the attention to detail and commitment to customer satisfaction. If you’re looking for a dealership that values its customers and provides excellent service, I highly recommend DTVW. More

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We experienced fast and quality service from Alonzo. It was a pleasure doing business with him. It was a pleasure doing business with him. More

by Lkrauseallamer Verified Customer Verified Customer

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Volkswagen Downtown Chicago were very professional. Luis was helpful and made sure I got home and back to shop when my vehicle was ready. There was multiple issues with my vehicle and I got it back iss Luis was helpful and made sure I got home and back to shop when my vehicle was ready. There was multiple issues with my vehicle and I got it back issue free. More

by Jordan82.bruce Verified Customer Verified Customer

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Horrible communication! Took 13 phone calls, 4 texts, and an email to get a response days later. Took 13 phone calls, 4 texts, and an email to get a response days later. More

by MAN62 Verified Customer Verified Customer

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It's a decent dealership. I brought my first truck from here & glad of my choice! I brought my first truck from here & glad of my choice! More

by TYCHICAGO79 Verified Customer Verified Customer

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Very nice well kept. Reps are knowledgeable too. Pleasant atmosphere. Yes I would recommend this dealership. Reps are knowledgeable too. Pleasant atmosphere. Yes I would recommend this dealership. More

by dgwebbie15 Verified Customer Verified Customer

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Nice folks! Got me an uber both ways. Recommended services that weren’t absolutely necessary but that I need to keep an eye on and weren’t pushy about it. Servic Got me an uber both ways. Recommended services that weren’t absolutely necessary but that I need to keep an eye on and weren’t pushy about it. Service was quick. More

by 0v3rn8 Verified Customer Verified Customer

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