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Alonzo Bass
Alonzo Bass at Volkswagen of Downtown Chicago
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Alonzo Bass

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
28 Reviews

Languages Spoken

English English

4.5

28 Reviews

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28 Reviews of Alonzo Bass

February 22, 2025

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Employee Rating

Nice folks! Got me an uber both ways. Recommended services that weren’t absolutely necessary but that I need to keep an eye on and weren’t pushy about it. Servic More

by 0v3rn8
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Service Time
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Recommend Dealer
Yes
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February 21, 2025

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Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

by Dane’s Volkswagen
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Grant Bode, Christy Croft, Larry Cohen

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Feb 21, 2025

Volkswagen of Downtown Chicago responded

We are very happy Fred and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 15, 2025

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Their customer service is wonderful. Great communication and very fixed all of my concerns. There waiting area was very clean and comfortable as well. More

by AMIEFRITZ
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Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario

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Feb 17, 2025

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

February 10, 2025

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It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Grant Bode, Christy Croft, Larry Cohen, Emre Simsek

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Feb 10, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 07, 2025

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Employee Rating

Alonso is always amazing when I come in to get my vehicle serviced. He is helpful and knowledgeable. Thanks again! More

by DENASHATAEHORTON
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Recommend Dealer
Yes
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Feb 07, 2025

Volkswagen of Downtown Chicago responded

Thank you for the great feedback! We're glad Alonso continues to provide excellent service. We appreciate your loyalty and look forward to assisting you again in the future!

February 06, 2025

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They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Cameron Stough, Kelia House, Keion Carter, Grant Bode, Christy Croft, Larry Cohen

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Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. Thank you for your business.

February 06, 2025

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Went 3 times for now for battery change , oil change and full inspection . Staff is Very helpful , friendly and professional. More

by RAYASAFA
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Recommend Dealer
Yes

Other Employees Tagged: Larry Cohen

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Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business.

February 06, 2025

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Excellent service with personal touch. My car was cleaned and detailed on pick up. Great job.. More

by Mario
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Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Julian Perez, Jimmy Caprile, Fernando Tapia, Baha Yer

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Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again, Mario.

January 21, 2025

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Employee Rating

Very good customer service! Also they were very helpful calling me when replacements parts arrived for a timely and effective service More

by daisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Volkswagen of Downtown Chicago responded

Daisy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alonzo and our team met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

January 19, 2025

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Employee Rating

It's mice and clean. No one comes to check on you and you have to go to them to find information about your vehicle. They Never have loaner cars. I had a issue with rem More

by BIANCANICKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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