Allen Buck
Allen Buck at Mark McLarty Ford

Allen Buck | Page 13

Service Advisor

Mark McLarty Ford

4400 Landers Rd
Little Rock, AR 72117

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187 Reviews
not yet
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187 Reviews

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187 Reviews of Allen Buck

August 01, 2018

Dealership Rating
Employee Rating

New tiers on my grandson car . Nicole got my new tiers on in time and for the best price. Thank you for all you did , we will have all are service done here. More

by Mkx2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2018

Mark McLarty Ford responded

We are glad to hear Nicole and our team were able to help you during your service visit with us! We do appreciate you and your positive feedback! Thank you again for your business!

July 27, 2018

Dealership Rating
Employee Rating

Outstanding customer service I had an issue with my wi-Fi system in my 2018 F-150 king ranch...Allen servic department and Glen service technician fixed the problem. They provided More

by THEODORE_HAMPTON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Nicole Wilson

Jul 27, 2018

Mark McLarty Ford responded

Theodore, thank you so much for the positive feedback! We love to hear you had an outstanding customer service visit with us! We appreciate you! Thank you again for your business!

July 25, 2018

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Employee Rating

15000 mile service Allen Buck explained what would be done and gave a very accurate estimate of the time that would be required to complete the service. He listened to More

by WADE-R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 25, 2018

Mark McLarty Ford responded

We are very glad to hear Allen was able to help and answer all your questions during your service visit! We appreciate you and your positive feedback! Thank you again for your business!

July 25, 2018

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Employee Rating

Not very good in customer service I think 3 hours for a oil change is ridiculous and they were not very friendly I won’t be going back and I don’t know why they charge so much for a oi More

by JONWAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Roman , Mike Allen, Blake Laird, Bob Woller

Jul 25, 2018

Mark McLarty Ford responded

We sincerely apologize for your experience. We will alert our management team of our your review and investigate the situation further. We do appreciate your honest feedback, as we do strive for quality customer service. If you would like to reach out to our Customer Relations Manager, Tami Dick, her email is tdick@mclartyauto.com or phone 501-955-5342. Again, we are very sorry for the wait and inconvenience this has caused.

July 24, 2018

Dealership Rating
Employee Rating

Service Writer Allen is the best!! Easy to work with. His customer service is outstanding. He should train the rest of the staff on what customer service is More

by RPRENTICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2018

Mark McLarty Ford responded

Thank you so much for the positive feedback! We are happy to know Allen was able to help and provide you with great customer service during your visit! We do appreciate you and your business!

July 24, 2018

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Employee Rating

Lincoln Airbag Recall I dropped the vehicle off for the repair and it was ready the next day as promised. Allen offered to run it through the carwash for me but I declined More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2018

Mark McLarty Ford responded

Rich, thank you for the positive feedback! We are very glad to know you had a great overall service experience with us! We appreciate your business!

July 24, 2018

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Employee Rating

Fast turn around Service was excelent and my vehical was finished in a short period of time. Worth the cost for the benefits of the two year warrentee. More

by MICHEALSCHMID097
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2018

Mark McLarty Ford responded

Thank you for the great feedback, Michael! We are happy to know you had a great overall visit with our service team! We appreciate you and your business!

July 24, 2018

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Employee Rating

Oil change I was due for a 30,000 mile check up at that time also and had gotten a coupon in the mail and presented it to the lady at the counter, so she handed More

by arrw1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2018

Mark McLarty Ford responded

Thank you for your honest positive feedback! We are glad to hear you had an overall good service visit with us! We do appreciate you! Thanks again for your business!

July 23, 2018

Dealership Rating
Employee Rating

Very good service Thank y'all for the transmission repair and both weal bearings. I bought a 2016 Ford Focus in August 2017, so I had the car for only 11 months. I was More

by PUG71US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2018

Mark McLarty Ford responded

Thank you for the great feedback! We are happy to know you had a very good service experience with us! We appreciate you and your business!

July 23, 2018

Dealership Rating
Employee Rating

Great service Allen takes care of my car as if it is his own. Always does what he says which means a lot to me. As a realtor my car is my office some days and I h More

by LANCEGARNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2018

Mark McLarty Ford responded

Lance, thank you so much for sharing your positive feedback! We are glad to hear Allen and our team were able to help during your service visit! Thank you again for your business!

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