Alex Serak
Alex Serak at Heiser Ford Lincoln
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Alex Serak

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.1
92 Reviews
4.1

92 Reviews

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92 Reviews of Alex Serak

January 17, 2025

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Employee Rating

Excellent service every time I take my car there it is a positive experience so I keep going back. More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive experience, Austin! We sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

December 28, 2024

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Employee Rating

I had to take my vehicle in for a warranty problem. Alex in Ford service was excellent. He arranged a loaner car for me. He kept me in the loop about when the part would be in and called me immediatel More

by TJT69Z
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Wemmer

Dec 29, 2024

Heiser Ford Lincoln responded

Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

December 23, 2024

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Employee Rating

Service department was very responsive to my needs by sending the mobile service vehicle to my residence of which the technician was very personable. More

by richard@email.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick , Marco Villa

Dec 23, 2024

Heiser Ford Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

December 15, 2024

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Employee Rating

The dealership overall is pretty good. Service department needs some work. Had my vehicle in for regular service and wanted the works package, oil change, filter, tire rotation, fluids che More

by Bruce.repp
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Heiser Ford Lincoln responded

Thank you, Bruce! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

December 09, 2024

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Employee Rating

Great customer service and very time efficient. The lube tech Austin and advisor Toni were wonderful. More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Heiser Ford Lincoln responded

It's great to hear that Austi9n and Toni were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

December 09, 2024

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Employee Rating

Phil is the greatest lube technician I’ve seen at this dealership. All of the service advisors helped me with everything needed. 11/10 would recommend. They actually let me pull my harley in. When they s More

by ford enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Phil met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 24, 2024

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Employee Rating

Good together go all the time all good together go for it all the time More

by CRAIGMALLETT
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Quick, Tony Perkins , Lawrence Bledsoe, Robert Petit, Marco Villa, Michael Wemmer

Nov 25, 2024

Heiser Ford Lincoln responded

Craig, Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 20, 2024

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Employee Rating

Paid for engine diagnostic. Results need new spark plugs. Paid for new spark plugs service. Results engine light came back on. Paid for more service fuel sensor.. Had slow More

by DAVISPE2063
Service Price Transparency
Workmanship
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Recommend Dealer
No
Nov 24, 2024

Heiser Ford Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 05, 2024

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Employee Rating

To Alex, Thank you dearly, I appreciate the service provided on my behalf. Many more years to come! Respectfully, Nina W. More

by Nina W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 03, 2024

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Employee Rating

The sales and service department are both doing a great job. The service department will pick up and deliver your vehicle. They will even come out to your house or job nd work on it there. The sales proces More

by M.L.WEMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

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