Alex Salinas
Alex Salinas at Roesch Ford

Alex Salinas

Service Advisor

Roesch Ford

333 W Grand Ave
Bensenville, IL 60106

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4.5
37 Reviews
4.5

37 Reviews

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37 Reviews of Alex Salinas

July 05, 2025

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Employee Rating

Got my vehicle back at a reasonable time, everything was taken care of. Thanh you More

by goguy
Service Price Transparency
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Service Time
Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thank you for your feedback! We’re glad we could return your vehicle promptly and take care of everything for you. Your satisfaction is our priority—thanks for choosing Roesch Ford!

July 05, 2025

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Brandon the service manager went above and beyond when Ford cust service would not help us w a 7 year old car and good will program . Not happy w Ford but I am w Brandon an his great customer service an a More

by Carol Menotti
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Coriell

Jul 05, 2025

Roesch Ford responded

Thank you for sharing your experience! We’re sorry to hear about the challenges with Ford customer service, but we’re proud that Brandon and Alex stepped up to help you through the goodwill program. Their dedication to getting your truck back to you ASAP is exactly the kind of service we aim to provide. We appreciate you choosing Roesch Ford and look forward to assisting you again!

June 26, 2025

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Please look at Inv#FOCS220671 miles on truck is 35,735. needed $10,000 recommended work. We had the works done meaning oil change tire rotation and check all fluids. The only thing that was done was the More

by HBWATERCOM
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Recommend Dealer
No

June 05, 2025

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I have a roush mustang with a roush tune. Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to More

by Sergey.car55
Service Price Transparency
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Recommend Dealer
Yes

June 05, 2025

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I have a roush mustang with a roush tune. Even though I explicitly told my local dealer not to touch it they somehow deleted. I went to Roesch and they were very professional and were able to More

by Sergey.car55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thanks so much for sharing your experience! We’re glad our team at Roesch Ford could quickly get your Roush Mustang back on track. It means a lot that you trust us with your vehicle, and we’re always here to provide professional and knowledgeable service whenever you need it!

June 02, 2025

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The service for my oil change, tire rotation and “ “The Works” was performed in a reasonable amount of time. More

by MACS257
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Service Communication
Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thank you for your feedback! We're happy to hear your oil change, tire rotation, and “The Works” service were completed efficiently. We appreciate you choosing us and hope to serve you again soon!

June 01, 2025

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Great service to work with. Communicated well with me on when to expect my car back. More

by RENNICK5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Diego Carrillo

Jul 05, 2025

Roesch Ford responded

We truly appreciate your kind words! Keeping you informed and delivering great service is what we aim for, and we're glad to hear everything went smoothly. We look forward to helping you again down the road!

May 25, 2025

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They were able to look into the thumping noise I was hearing. They fixed it before letting me know what the issue was and did not charge me, which I think has to do with I was there a week before for is More

by ALFRINA29
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 05, 2025

Roesch Ford responded

Thank you so much for your thoughtful review! We're happy we could quickly address the issue and get you back on the road before the holiday weekend. Your continued trust means a lot to us, and we’re always here when you need us!

May 23, 2025

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Employee Rating

Communication was great service was very quick as was the check out all was smooth very pleased thank you a aaa+++ More

by PIPEFITTERDAVE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Carrillo, Jessica Mamahua, Ryan Miller , Eric Thuemmel

May 23, 2025

Roesch Ford responded

Thank you so much for the fantastic review! We're glad to hear that communication was clear and the service was quick and smooth. Your satisfaction means a lot to us! Looking forward to helping you again soon! AAA+++ right back at you!

May 17, 2025

Dealership Rating
Employee Rating

Alex in service was enough for me not to return to this dealer ever again More

by CPLWHITE
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Workmanship
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Service Communication
Recommend Dealer
No
May 19, 2025

Roesch Ford responded

We are sorry to hear that you had a negative experience in our service department. We would love the opportunity to discuss your experience further so we can make sure that going forward we can meet your expectations. Please call our Service Manager Brandon directly at 630-279-6000 x 2213.

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