Alex Rocha

I purchased a used Buick Encore from City VW from Brandon. He was the best car sales I’ve worked with! Very informative, very patient, and not overly pushy. We faced an issue with insurance and Brand Brandon. He was the best car sales I’ve worked with! Very informative, very patient, and not overly pushy. We faced an issue with insurance and Brandon was incredibly helpful on guiding us through our options to seek the best rates. I brought my boyfriend along as well and appreciate him chatting with my boyfriend while I figured out the insurance piece. They allowed us to see the inspection report ahead of time and we were able to buy this car at a GREAT price with no mechanical issues. They walked us through each document prior to signing and answered any questions. They were very upfront about pricing and didn’t try to sneak in a purchase we didn’t agree to or try and push us to purchase something extra. I typically stick to GM cars due to having several generations of family member that have worked there, but considering how tricky it can be to find a good dealership and car sales, I definitely hope to buy from City VW and Brandon again and will consider looking at their VW models in the future! More

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Buying a used car was a breeze! Everyone I worked with, particularly my salesperson Alex, was friendly and knowledgeable. I never felt pressured to purchase, which made asking quest Everyone I worked with, particularly my salesperson Alex, was friendly and knowledgeable. I never felt pressured to purchase, which made asking questions and finding the right car for our family pleasant from start to finish--something I never thought I'd say about buying a used car! Alex was incredibly patient with me as he taught me about all the features on my new-to-me Taos. I drove home feeling confident, not only in my car, but in my purchase. Makes me wish I'd bought my previous car here, too! Would definitely recommend. More

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I was just passing through Volkswagen City, and Alex came out to offer his help. He was a very good salesman, very polite and very helpful. In the end, he convinced us to buy a car. out to offer his help. He was a very good salesman, very polite and very helpful. In the end, he convinced us to buy a car. More

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Brandon Rosenow is an outstanding sales consultant! I could not have asked for a kinder, more knowledgeable person to work with. His attention during my visits to the showroom and careful followup ma I could not have asked for a kinder, more knowledgeable person to work with. His attention during my visits to the showroom and careful followup made buying a car from the deal super easy. He was supported by an amazing team and I would tell anyone I know to use him and City Volkswagen. More

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Alex was very attentive and helpful. Easy to communicate with. There were issues after the purchase but they were all addressed in a timely manner. Overall a good experience. Easy to communicate with. There were issues after the purchase but they were all addressed in a timely manner. Overall a good experience. More

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I purchased a Volkswagen first edition ID. 4 two days ago. I had been intensely searching for a car for more than two weeks. Alex, and the team at City of Volkswagen of Chicago felt like a br 4 two days ago. I had been intensely searching for a car for more than two weeks. Alex, and the team at City of Volkswagen of Chicago felt like a breath of fresh air. There was warmth, smiles, patience, and efficiency with all the staff with whom I interacted. Alex, and the manager Lazaro, have been with me over the last couple of days as I navigated the process of learning the features of an electric car. Alex answered multiple calls and texts. Alex, Lazaro, and the entire team at City of Volkswagen of Chicago are exceptional. Thank you Alex, Lazaro, Evelyn, and the rest of the team, for such an amazing experience purchasing my ID.4. I have never been this excited purchasing a car before!! This is the best dealership is Chicago!!! More

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He was a very good dealer answered all our questions and was very nice to talk to we recommended him. was very nice to talk to we recommended him. More

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I have never owned or purchased a car from the dealership so I was nervous when I arrived. I worked with Alex Rocha and he was excellent! He was calm, collected, and knew so much about how to find a deal tha so I was nervous when I arrived. I worked with Alex Rocha and he was excellent! He was calm, collected, and knew so much about how to find a deal that works for me. He worked with me to find the perfect car that fit my budget and there was never a moment where I felt like I was going to regret my decision. Alex answered all my 400 questions and was with me every step of the way. I got to meet some other colleagues of Alex's while there and the general vibe of the environment was amazing and comfortable. I was incredibly happy with my purchase and how I was handled by City VW of Chicago and Alex R.. I was taken care of and I drove off in a beautiful 2017 Chevy Cruze at a great price. More

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I had an incredible experience purchasing my Volkswagen Taos, all thanks to Alex Rocha! From start to finish, Alex went above and beyond to ensure I got the best deal possible. He was incredibly knowledgea Taos, all thanks to Alex Rocha! From start to finish, Alex went above and beyond to ensure I got the best deal possible. He was incredibly knowledgeable, answering all my questions with patience and offering great advice without any pressure. On top of that, he’s genuinely funny, making the entire process not only smooth but also enjoyable! His humor and positive attitude made the whole car-buying experience feel like a breeze. Alex made sure I was informed every step of the way, and his commitment to finding the right car at the right price truly stood out. I couldn’t be happier with my new car and the amazing service Alex provided. If you're in the market for a car, I highly recommend reaching out to Alex – he’ll take care of you and keep you laughing! More

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Amazing service at City Volkswagen of Chicago. I knew what I was coming in to buy and Alex made it happen. I appreciate all his help and would gladly work with him again. You went above and beyond I knew what I was coming in to buy and Alex made it happen. I appreciate all his help and would gladly work with him again. You went above and beyond for me! Thank you Alex for everything! More

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