Alex Murphy | Page 56

My Jeep broke dow less than 2 weeks after bringing it in for a recall on a battery repair. I left it at the dealership to find out what is wrong. Get told its the battery but no time estimate on when it’ll for a recall on a battery repair. I left it at the dealership to find out what is wrong. Get told its the battery but no time estimate on when it’ll be repaired. Asked for a rental and got a maybe but they need to talk to someone. Been over a week and have heard nothing even though have tried calling. My wife & I have purchased multiple vehicles from Southern but this is the last. Tired of being treated like I’m doing them a favor by purchasing a vehicle. More

by brigantine72 Verified Customer Verified Customer

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Dirty lost it’s look showroom boarded off doesn’t look like I’ll be going back to have my vehicle service. The technician was very good like I’ll be going back to have my vehicle service. The technician was very good More

by Jamie Verified Customer Verified Customer

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Fast and efficient . Explained everything in detail. No concerns to be addressed. Thank you very much Explained everything in detail. No concerns to be addressed. Thank you very much More

by MOTT.HOUSE Verified Customer Verified Customer

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The team was very friendly and did a great job keeping me informed of the status of my vehicle. informed of the status of my vehicle. More

by n_dia Verified Customer Verified Customer

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Thank you for your assistance and will see you on my next visit. Ms. Brown visit. Ms. Brown More

by RICHETTABROWN613 Verified Customer Verified Customer

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Initial interaction was rough, but once we got past, that service was fast and sufficient. service was fast and sufficient. More

by fred_swinton Verified Customer Verified Customer

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They failed to properly fix the initial issue, forcing me to bring my car back multiple times. *Poor communication- I had an appointment on the 5th of December at 8:30 AM, when I got there I was informed th to bring my car back multiple times. *Poor communication- I had an appointment on the 5th of December at 8:30 AM, when I got there I was informed that it would take up to 72 hours before I would get a diagnostic of the issue. If I would have been informed that I would have to leave my vehicle there I would have made plans on get back to work. The staff was very dismissive and unhelpful when I asked questions about the repairs needed. I was informed that I needed to change out the thermostat and that I had a slight oil leaks coming from the valve cover, I paid for the repair, !,200. I DIDN’T have any oil leaks before I took my car to be repaired but after that repair was completed I spotted oil leaks on my driveway. I believe it was a failure to fix the original problem. *Lack of transparency- I returned to the dealership to get it rectified and they said that the oil leak is coming from my oil pan gasket and it would be another $1,200 to get it repaired. The service clerk said it may have been caused when they did the first repair. Essentially, I felt like they were taken advantage of me and not properly informed throughout the repair process. More

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The service at this shop is great! ! I wouldn't take my vehicle to any other shop!! ! I wouldn't take my vehicle to any other shop!! More

by TAZZED25 Verified Customer Verified Customer

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Was very upset with how services were rendered with my dodge ram. The service advisor did not keep their word about when the vehicle would be ready and how much it would cost. dodge ram. The service advisor did not keep their word about when the vehicle would be ready and how much it would cost. More

by WALTER27 Verified Customer Verified Customer

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Professional service. Complete satisfaction with services provided. Great communication from my service writer. Thank you Emmalie Knoll. Complete satisfaction with services provided. Great communication from my service writer. Thank you Emmalie Knoll. More

by jim_palacio Verified Customer Verified Customer

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