Alex Hanson

We recently had a terrible experience with Boucher Hyundai's service department, in particular Alex Hanson. Alex would either not return calls and texts, or it would take a long time after several re Hyundai's service department, in particular Alex Hanson. Alex would either not return calls and texts, or it would take a long time after several requests. When we were finally able to reach him, he gave us dishonest answers and excuses. It took months of frustration to finally get the work completed. Maybe it's the culture at this dealership, or maybe it's just Alex, but we couldn't have had a worse experience working with the Boucher Hyundai service department, in particular Alex Hanson. More

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Dan Doble is always professional, friendly and fantastic to deal with as is the rest of the staff. We’ve been customers for 16 years and have had terrific service. to deal with as is the rest of the staff. We’ve been customers for 16 years and have had terrific service. More

by esjpsj Verified Customer Verified Customer

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Super clear on the details of the fix and they were finished a day earlier than expected. Staff was super friendly too. finished a day earlier than expected. Staff was super friendly too. More

by NOEMAIL23 Verified Customer Verified Customer

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Good service. Good hours. Good shuttle service. This would have a perfect review if they had loaner cars available. Good hours. Good shuttle service. This would have a perfect review if they had loaner cars available. More

by ROBME3 Verified Customer Verified Customer

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Alex was very thorough and respected my time schedule. Cant ask for more than that! Cant ask for more than that! More

by BILLD126 Verified Customer Verified Customer

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I had an ex extremely difficult time and setting up an appointment for installation of a trailer hitch. I had called numerous times to multiple service advisors to check on the arrival of a trailer hitch appointment for installation of a trailer hitch. I had called numerous times to multiple service advisors to check on the arrival of a trailer hitch and wire harness assembly and some cross bars that I had ordered when I purchased my new vehicle from Boucher Hyundai. When it came time to pick up my car after the installation of trailer hitch and wire harness I realized that the cross bars were also installed. This was against my instructions of not to install the crossfires as I would do it myself. Once I returned home I discovered one of the caps on the crossbar was missing. I immediately called Devin and inform him of the missing piece. Devon said he would check with the service tech to see if it was missed. I also asked if you would check on availability of a replacement part for this missing crossbar cap. It has been two days now I have yet to receive a response from Devin as to the availability or if they found the missing cap in the service Bay Area. I have very little confidence that I will return that I will get a return call from Devin. This by far has been my worst experience to date with Boucher Hyundai service department. More

by Chad Verified Customer Verified Customer

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Had poor experience at this dealer. Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do wa Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do warranty work, will never use them again or buy another car from Boucher! More

by CrackedPan Verified Customer Verified Customer

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Arrogance seems paramount and solutions secondary. For a simple oil change - fine. Diagnosing an actual problem may take multiple trips and wasted time. For a simple oil change - fine. Diagnosing an actual problem may take multiple trips and wasted time. More

by NOEMAIL23 Verified Customer Verified Customer

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Issue with the transmission that is requiring it to be replaced under warranty. Have been waiting a month for it to be replaced. Parts are in. I have to call the service representative for any updates. No replaced under warranty. Have been waiting a month for it to be replaced. Parts are in. I have to call the service representative for any updates. No communication from service even though I was told I would be updated. Extremely concerned other mechanical issues will develop due to the lack of communication from Boucher. Very disappointed since car was purchased from Boucher. Need this to be resolved asap. More

by wflemming Verified Customer Verified Customer

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Alex was great explaining our problems with our vehicle along with the video from the mechanic helped us make a decision to move forward with recommend repairs. along with the video from the mechanic helped us make a decision to move forward with recommend repairs. More

by Tim Verified Customer Verified Customer

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