Alex Hanson
Alex Hanson at Boucher Hyundai of Waukesha
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Alex Hanson

Service Advisor

Boucher Hyundai of Waukesha

1583 East Moreland Boulevard
Waukesha, WI 53186

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3.6
5 Reviews
3.6

5 Reviews

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5 Reviews of Alex Hanson

November 22, 2024

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Employee Rating

I was extremely impressed with how the service experience went. From Alex’s receptiveness to my questions, to the quick responses back via text, to the work order sent to me digitally that I could review and More

by T.CORNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your thoughts on working with Alex and our team. We're glad to hear we delivered such a great experience! Rob Heaney Service Manager 262-522-1000

November 19, 2024

Dealership Rating
Employee Rating

My experience with the service department at Boucher Hyundai was excellent! Alex was clear and honest when providing the systems check and engine diagnostic info. He found the right balance of detail fo More

by DanaLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Boucher Hyundai of Waukesha responded

Thank you, Dana! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Hyundai of Waukesha. Rob Heaney Service Manager 262-522-1000

November 14, 2024

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Employee Rating

I enjoyed working with Boucher on the sales side, but not the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and More

by GPERONECCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Devin Timm, Kerwin Ruiz

Nov 17, 2024

Boucher Hyundai of Waukesha responded

Thank you so much for the honest feedback. We regret not providing a 5 star experience. If you would like to continue the conversation, we would appreciate the opportunity to address your concerns. Rob Heaney Service Manager 262-522-1000

October 25, 2024

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Employee Rating

Poor service. Poor explanation felt I got taken. Had car for over a week. Brand new car. Not covered warranty? More

by BRENDHANMCCLUSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Doble

Oct 30, 2024

Boucher Hyundai of Waukesha responded

Thank you for providing this feedback, Brendhan, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Rob Heaney Service Manager 262-522-1000

October 20, 2024

Dealership Rating
Employee Rating

Courteous, professional, timely, and clean. Had awareness of my time and provided updates for my service More

by PamelaO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Doble

Oct 20, 2024

Boucher Hyundai of Waukesha responded

Pamela, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come! Rob Heaney Service Manager 262-522-1000

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