Alex Chase
Alex Chase at Colonial Nissan of Medford
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Alex Chase

Assistant Service Manager

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8
83 Reviews
4.8

83 Reviews

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83 Reviews of Alex Chase

January 14, 2025

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Employee Rating

Couldn’t diagnose my car’s issue until the third attempt. Even then, I had to keep bringing it back for them to determine the issue wasn’t repairable. More

by paul@15andchange.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Licona

Jan 14, 2025

Colonial Nissan of Medford responded

Sorry that your 2016 Leaf was giving you problems, and that it needed the battery pack replaced. I know it is a costly repair but being over 9 years old, Your warranty on the battery has expired, Nissan would not extend any goodwill. You mentioned me Joe Bellizia in your comments, but i have never met you or talked to you. If you would like to talk to me about the matter then please call. Thank You Joseph Bellizia General Manager.

January 09, 2025

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Employee Rating

I am very satisfied with the service received and staff are courteous and helpful. Great with follow up and communicates status well. Great efficient service at a reasonable cost. More

by SORIN.SAMRIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathon Dupree,

Jan 09, 2025

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

January 07, 2025

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The maintenance staff are courteous and communicate status well. The online scheduling system very easy. to use. More

by mrcunningham76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Jan 07, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

December 12, 2024

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Employee Rating

I brought my vehicle in for service and I had an experience I will never forget! The service team here is excellent. They were very attentive to my concerns and worries about my vehicle. First deale More

by jdupree5225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

November 16, 2024

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Employee Rating

Thank you for everything. Everyone always does outstanding work. Also thank you again to Alex. More

by AHMICHAUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

November 14, 2024

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Employee Rating

Repair work at Colonial Nissan is always a pleasant experience. They have a strong team that provides excellent communication all along the way. This time it was replacing all the tires on my car. I More

by dmayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Nov 15, 2024

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

November 12, 2024

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Employee Rating

Alex is a very helpful and kind person. He is available and makes sure that I have what I need. I will continue to go to colonial Nissan for all future services. More

by delinskas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Nov 13, 2024

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business, Alex, and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

October 23, 2024

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Employee Rating

I had a great experience with the service team at Colonial Nissan of Medford! They truly strive to provide exceptional customer service. I want to give special recognition to Jessica, the front desk More

by sokolovz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Oct 24, 2024

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. Jessica and our team appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

October 23, 2024

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Employee Rating

I had an issue with my car not starting and they were beyond helpful and went over and beyond to fix the issue. Plus Alex took his time to explain the issue which I greatly appreciated. More

by RJ1623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

Oct 24, 2024

Colonial Nissan of Medford responded

We are very happy to hear Alex provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

October 23, 2024

Dealership Rating
Employee Rating

Back door parts haven't been here a month, and all the paperwork I haven't signed. I made a contract to buy a car and made a down payment on September 9, 2024. More

by jeab8mmmm
Recommend Dealer
No
Oct 26, 2024

Colonial Nissan of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Alex Chase, Service Manager achase@nissanofmedford.com

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