Alejandro Rodriguez

Grand Prairie Ford responded

We're so glad to hear that our team took great care of you and were patient as you made your decision. We understand how important it is to feel confident in your choice, and we’re happy to have been a part of that process. We appreciate your trust in us and look forward to serving you again!

Grand Prairie Ford responded

We are deeply concerned about your experience and sincerely apologize for the issues you encountered. Your feedback is alarming, as it goes against everything we stand for as a dealership. We take accusations of dishonesty and unprofessional behavior very seriously. We would like the opportunity to address your concerns directly and investigate this matter thoroughly. Please contact our Customer Relations Manager, Maricela Vera, at Mvera@grandprairieford.com. Maricela will personally review your case, address the issues you've raised, and work towards finding a resolution. We value transparency and integrity in all our dealings, and we're committed to making this right. Thank you for bringing this to our attention, as it helps us improve our processes and ensure such incidents don't occur in the future.

Grand Prairie Ford responded

Thank you for sharing your wonderful experience! We're thrilled to hear that your visit exceeded expectations and that Cameron played such a key role in making your car-buying journey smooth and stress-free. Cameron's commitment to professionalism, transparency, and ensuring your needs were met is exactly the kind of service we strive to provide. It’s fantastic to hear that his guidance and genuine care left such a positive impression. We’re grateful for your recommendation and thrilled you’re enjoying your Escape! If there’s anything more we can do for you, please don’t hesitate to reach out. Welcome to the Grand Prairie Ford family!

Grand Prairie Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that Sergio and Melissa provided you with excellent customer service. It's always our goal to create a positive experience for our customers, and we're so happy to know we succeeded. We truly appreciate your willingness to recommend us to your friends, and we look forward to serving you and your referrals in the future! If you ever need anything, don’t hesitate to reach out.

Grand Prairie Ford responded

Thank you for your feedback. We're glad to hear that you received good follow-up from your salesperson, but we regret the situation with the key fobs. It’s disappointing to learn that you were not provided with the second fob as promised, and we understand how frustrating this must be. We would like the opportunity to resolve this issue. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address your concerns directly and work toward a solution. We value your business and hope to make this right for you.

Grand Prairie Ford responded

Thank you! We're thrilled to hear you had a great experience with our inventory and personalized service. Our team is dedicated to making the car-buying process as smooth as possible, even from afar. We appreciate your recommendation and look forward to serving more customers from your town!

Grand Prairie Ford responded

Thank you for sharing your feedback. We're glad to hear you had a positive experience with your salesman, but we sincerely apologize for the issues you encountered with the cosmetics of your vehicle. We understand how frustrating this must be, and we'd like to help make this right. Please contact us so we can better understand the situation and work together to find a resolution. Your satisfaction is important to us, and we want to ensure that your concerns are addressed.

Grand Prairie Ford responded

We're very sorry to hear about the issue with your truck. This is certainly not the experience we want for our customers, and we understand your frustration. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can look into this further and see how we can assist you. We value your business and want to ensure this is addressed properly.

Grand Prairie Ford responded

Thank you for your feedback! We're thrilled to hear that you’ve had such a positive experience working with Eric in the past and that you felt confident returning. It's great to know that our team was responsive to your needs and that you found a good selection of used vehicles. We appreciate your continued trust and look forward to assisting you again in the future!