Alejandro Rodriguez

Grand Prairie Ford responded

Thank you for your wonderful review! We’re so glad to hear that you had a great experience working with Liliana Barron. It’s always a pleasure when we can provide exceptional service, and we’re excited that you plan to work with her again in the future. We look forward to assisting you with your next vehicle purchase!

Grand Prairie Ford responded

Thank you for your wonderful review! We’re delighted to hear that our staff made your buying experience easy and comfortable. Creating a friendly and helpful environment is our top priority, and it's rewarding to know that we achieved that for you. We appreciate your feedback and look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out!

Grand Prairie Ford responded

Thank you for your wonderful review! We're so glad to hear that Jackie Mercer and the team made you feel at home and provided great service throughout the car/truck buying process. We truly appreciate your trust and are thrilled that both you and your son are satisfied. We look forward to seeing you again next time!

Grand Prairie Ford responded

Thank you for your great feedback! We’re pleased to hear that you found our vehicle selection and pricing to be reasonable and that our service met your expectations. Your satisfaction is our priority, and we’re grateful for the opportunity to serve you. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to seeing you again!

Grand Prairie Ford responded

Thank you for your kind feedback! We’re thrilled to hear that Lilly provided you with friendly and helpful service during your visit, and that our team in the delivery section also met your needs. Our goal is to ensure that every customer has a positive experience, and it’s wonderful to know that we achieved that for you. We appreciate you taking the time to share your thoughts and hope to assist you again in the future!

Grand Prairie Ford responded

We're so glad to hear that our team took great care of you and were patient as you made your decision. We understand how important it is to feel confident in your choice, and we’re happy to have been a part of that process. We appreciate your trust in us and look forward to serving you again!

Grand Prairie Ford responded

We are deeply concerned about your experience and sincerely apologize for the issues you encountered. Your feedback is alarming, as it goes against everything we stand for as a dealership. We take accusations of dishonesty and unprofessional behavior very seriously. We would like the opportunity to address your concerns directly and investigate this matter thoroughly. Please contact our Customer Relations Manager, Maricela Vera, at Mvera@grandprairieford.com. Maricela will personally review your case, address the issues you've raised, and work towards finding a resolution. We value transparency and integrity in all our dealings, and we're committed to making this right. Thank you for bringing this to our attention, as it helps us improve our processes and ensure such incidents don't occur in the future.

Grand Prairie Ford responded

Thank you for sharing your wonderful experience! We're thrilled to hear that your visit exceeded expectations and that Cameron played such a key role in making your car-buying journey smooth and stress-free. Cameron's commitment to professionalism, transparency, and ensuring your needs were met is exactly the kind of service we strive to provide. It’s fantastic to hear that his guidance and genuine care left such a positive impression. We’re grateful for your recommendation and thrilled you’re enjoying your Escape! If there’s anything more we can do for you, please don’t hesitate to reach out. Welcome to the Grand Prairie Ford family!

Grand Prairie Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that Sergio and Melissa provided you with excellent customer service. It's always our goal to create a positive experience for our customers, and we're so happy to know we succeeded. We truly appreciate your willingness to recommend us to your friends, and we look forward to serving you and your referrals in the future! If you ever need anything, don’t hesitate to reach out.