Albert Ramirez

The service was good. Everyone was pleasant and very accommodating. I took one star off because the service was slow. The service team was slow with getting back to me abo Everyone was pleasant and very accommodating. I took one star off because the service was slow. The service team was slow with getting back to me about what was going on with my vehicle and I didn’t receive my vehicle until a week after I was told it would be complete. Ive had the same issues with another service center which is why I switched. Thankfully I was given a loaner vehicle which was always an issue at the other service center. Overall, I will return the next time my vehicle needs servicing. More

by Vernikak Verified Customer Verified Customer

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Thank you for great service! I will be back to Big Star Cadillac for future service needs. I will be back to Big Star Cadillac for future service needs. More

by shanna.mccracken Verified Customer Verified Customer

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Big Star Cadillac provides Great services, always. Fast and considerate service. This is much appreciated these days. Fast and considerate service. This is much appreciated these days. More

by Tish Clay Verified Customer Verified Customer

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Albert was so knowledgeable, professional, and friendly. He understood my issue and provided me accurate information. He took good care of me and provided me an excellent service. This is my second visit t He understood my issue and provided me accurate information. He took good care of me and provided me an excellent service. This is my second visit to this dealership and both times I had a great experience. Thank you so much! More

by MOHAMMED.BURAA Verified Customer Verified Customer

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Bobby is a great service advisor! He is always kind and is pleasant to work with. He is always kind and is pleasant to work with. More

by Anita Verified Customer Verified Customer

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Service was quick in and out. ..and met my expectations . Looking forward to them doing future services ..and met my expectations . Looking forward to them doing future services More

by davidh703 Verified Customer Verified Customer

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Terrible service not customer attentive failed to notify us the part for the repair had come until we called to inquire about it five days after the part was supposed to be delivered and was told oh yeah it us the part for the repair had come until we called to inquire about it five days after the part was supposed to be delivered and was told oh yeah it just came in.......xx Did not have any loaner cars available had to use Uber I guess Cadillac is building such crappy vehicles these days and so many are in for repairs that they don't have enough loaners to accommodate all the repair customers I had reservations about purchasing another Cadillac from Big Star after the crap experience I had with my last purchase of a supposed certified preowned Escalade This has certainly confirmed my reservations More

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I had excellent service and i am truly grateful for the service and support i received. Great customer service! service and support i received. Great customer service! More

by YOLI Verified Customer Verified Customer

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Great service advisor Albert hands down! Unfortunately they failed to clean my brand new escalade on its first oil change 😔 Unfortunately they failed to clean my brand new escalade on its first oil change 😔 More

by Jose Leal Verified Customer Verified Customer

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They always provide good service. Representatives are friendly and attentive. They explain procedures thoroughly. Customer waiting room is comfortable. Representatives are friendly and attentive. They explain procedures thoroughly. Customer waiting room is comfortable. More

by KATDWEST Verified Customer Verified Customer

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