Albert Ramirez

I have dealt with several different service departments in my life and this by far has been the 'BEST EXPERIENCE' I have ever had. I will continue to use your services forever. Il planning to buy the servi in my life and this by far has been the 'BEST EXPERIENCE' I have ever had. I will continue to use your services forever. Il planning to buy the service plan offered for oil changes too. Thank you for keeping such an amazing staff in which Albert stands out as one of the best in all dealerships in Houston. More

by bpsambilay Verified Customer Verified Customer

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Friendly, listening to my needs, caring great place to come Wonderful A plus in service come Wonderful A plus in service More

by Trina_lomax13 Verified Customer Verified Customer

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Great service! Albert was professional and kept me informed about the service as well as the car was was and cleaned. I was greeted at service drive! Albert was professional and kept me informed about the service as well as the car was was and cleaned. I was greeted at service drive! More

by secondchancewc Verified Customer Verified Customer

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Easy to book online. Fast service. Staff was helpful. The young man who took my car and brought my car around was a very nice young man. Very polite and respectful, I rea Fast service. Staff was helpful. The young man who took my car and brought my car around was a very nice young man. Very polite and respectful, I really want to give him a special compliment. He looked about college age. It’s not often you find young men like that and he was great. More

by mistygustin Verified Customer Verified Customer

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My car was repaired in less than 24 hours. I was happy and surprised by that because I didn't like driving the electric loaner car I was given. I was happy and surprised by that because I didn't like driving the electric loaner car I was given. More

by Shan Verified Customer Verified Customer

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I had an outstanding experience with the Big Star Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process. The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both. I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs! More

by Jonathan Barron Verified Customer Verified Customer

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Poor communication No call text various times no response on status of our vehicle Not a great experience on status of our vehicle Not a great experience More

by nancy.2 Verified Customer Verified Customer

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Excellent and fast service and everyone are very was very friendly thank good service and friendly thank good service and More

by mariamcevilly Verified Customer Verified Customer

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5 Star Service as always I can always depend on Big Star to deliver 5 Star Service to deliver 5 Star Service More

by Jayneedison Verified Customer Verified Customer

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I received excellent service. All of my questions were answered and I was left satisfied All of my questions were answered and I was left satisfied More

by brendarandall835 Verified Customer Verified Customer

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