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Alana Alvarez
Alana Alvarez at Liberty Mazda
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Alana Alvarez

Service Coordinator

Liberty Mazda

91 W Service Rd
Hartford, CT 06120

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4.9
33 Reviews
4.9

33 Reviews

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33 Reviews of Alana Alvarez

January 27, 2025

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Employee Rating

Their customer services is amazing they are on point . I will recommend. To frinds and family. They are fast and accurate. More

by tanny9276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Jan 27, 2025

Liberty Mazda responded

Tanny, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

January 26, 2025

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Employee Rating

Schedule service was easy, was advised on current service and recalls. Personal assisted with ride during service More

by Y.A.ROGACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Jan 27, 2025

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 20, 2025

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They took very good care of us! We couldn’t be more pleased with how they handled our situation. More

by THOMASAROUSE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Jan 20, 2025

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Thomas, and we look forward to working with you again.

January 15, 2025

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Employee Rating

Excellent work and communication but disappointed at increased cost for simple oil change and filter change. More

by THEDAMERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Jan 15, 2025

Liberty Mazda responded

Thank you for providing this feedback. We do apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so we can speak directly, we'd love to address your concerns in detail.

January 13, 2025

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They are very professional and attentive to your needs. Highly recommend they for any services. More

by hmekhlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Jan 13, 2025

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 12, 2025

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Employee Rating

I have always had a really great experience. Getting my Mazda serviced at Liberty Mazda the service staff does a very good job. More

by JRAMIREZ02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Jan 12, 2025

Liberty Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 10, 2025

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Employee Rating

Great service. Always feel like a valued customer at Liberty Mazda. Have been going back for over 15 years. More

by HULKAMANIAC2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Secor, Carrie Hoffman, Craig Fournier

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Jan 12, 2025

Liberty Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Mazda!

December 27, 2024

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Employee Rating

Great service didn’t have to wait too long check things that I didn’t even come for. Make sure Car was safe before I left. Great job. More

by Kim Gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Dec 29, 2024

Liberty Mazda responded

Thanks, Kim, for sharing about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

December 13, 2024

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Employee Rating

Great customer service. I’m impressed! Love the apps the text messages and communication. Thank you! More

by RebecaMontanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Dec 15, 2024

Liberty Mazda responded

Thanks, Rebeca, for sharing about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

December 10, 2024

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Employee Rating

Comfortable waiting area during maintenance and friendly, attentive staff! Will be visiting again soon! Thanks for everything! More

by oamisj75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Dec 11, 2024

Liberty Mazda responded

Thanks for sharing about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

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