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Agnes Pusztai
Agnes Pusztai at Family Ford of Enfield

Agnes Pusztai

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.8
541 Reviews
4.8

541 Reviews

Write a Review

541 Reviews of Agnes Pusztai

June 19, 2025

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Employee Rating

I never bought anything from YOU and maybe you should start looking at your applications for new employees who know what they are doing. There's my survey you asked for. Have a nice day More

by CWHALLEY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keli Morin, Ken Brown, Greg Ayers

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Jun 22, 2025

Family Ford of Enfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 13, 2025

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Employee Rating

Excellent experience the entire way. From pick up to drop off, everyone was professional and courteous. Family Ford went above and beyond to make sure I was informed and involved during More

by IDAGILMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Ken Brown, Greg Ayers

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Jun 13, 2025

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 12, 2025

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Employee Rating

I am very satisfied with the workforce and the friendliness of the staff. Very satisfied with the truck More

by rjcomstock3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2025

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 02, 2025

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Employee Rating

Awesome improved staff and location ; customer since 1994 Agnes was top notch and went out of her way to please me as a customer Great service and knowledgeable staff I’m blessed ! More

by Siegel,Keith-author
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Keli Morin, Ken Brown, Greg Ayers, Kim Moore, Colin Twigg, Rick Gordon

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Jun 02, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

May 29, 2025

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Employee Rating

Im well satisfied with the service I received every time I come to have my vehicle done. More

by MIGUELDEJESUS4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Ken Brown, Greg Ayers

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May 29, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

May 26, 2025

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Employee Rating

Seems like they are not interested in finding the problem with my truck still having problem seems like they don’t want to take the time for it More

by GKNIGHTLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown, Greg Ayers

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May 26, 2025

Family Ford of Enfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 22, 2025

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Employee Rating

I love being able to have my car picked up for service, it’s very convenient! More

by C & L 2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

May 09, 2025

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Employee Rating

Went in for an oil change, they kept me in the loop and completed in a timely manner. Also the staff was super accommodating to my two busy toddlers! More

by mcarone128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin

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May 09, 2025

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

May 09, 2025

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Employee Rating

Highly recommend Agnes Pusztai, service advisor at Family Ford of Enfield. For her professionalism and knowledge. More

by DFESTI1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric in the service department

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May 09, 2025

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 05, 2025

Dealership Rating
Employee Rating

Came in for loose seat. Issue was not fixed Third service trip where vehicle was misdiagnosed or not fixed More

by david.w.cunningham
Recommend Dealer
No

Other Employees Tagged: Agnes Pusztai

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May 08, 2025

Family Ford of Enfield responded

Thank you for this feedback, David. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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