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Adrian Chapa
Adrian Chapa at Big Star Hyundai
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Adrian Chapa

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.6
136 Reviews
4.6

136 Reviews

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136 Reviews of Adrian Chapa

December 03, 2024

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Employee Rating

Was in and out and had everything that needed done done. They kept me informed on everything and were super nice More

by talllatino62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams, Natalie Diosdado

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December 03, 2024

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Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steffy Hernandez

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December 02, 2024

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Employee Rating

Management and service department are not efficient or effective and do not care for customer service More

by Whoever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Pena, Chris Russell, Lisandro Sosa, Luis Delcid, Sterling Whitely

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Dec 02, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

December 02, 2024

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Employee Rating

Service was wonderful and everyone is so nice. I was contacted in a timely manner More

by jburn274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams, Natalie Diosdado

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November 26, 2024

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Employee Rating

Great customer service & care. Great tech work. Nice ppl all around. Perfect place for any repair. More

by rgarcia1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams, Natalie Diosdado

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Nov 26, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 26, 2024

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Employee Rating

I would never buy a car from this dealership again, mostly because of the service department. More

by Jnicaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Vasquez

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Nov 26, 2024

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 25, 2024

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Employee Rating

Very efficient and helpful in accomplishing what I needed. I did feel like they were more concerned with speedy get-me-through than actually seeing me as a person. More

by cindy.boaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 23, 2024

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Employee Rating

Good good good good good good good good good good good good good good good good More

by LOFARO.JOHN
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, Billy Williams, Natalie Diosdado

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Nov 25, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 18, 2024

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Employee Rating

Still waiting on monthly payment quote but been working with Robert. He's been doing great and every single question. I have answering text messages properly very pleased also Work With Veronica Hewitt, ve More

by jamesgreen581
Recommend Dealer
Yes

Other Employees Tagged: Billy Williams , Robert and Veronica Hewitt

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Nov 18, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing us.

November 13, 2024

Dealership Rating
Employee Rating

Everyone was professional, Particularly my service advisor. Service was fast and car wash was appreciated Thank you. More

by i1astrofan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Vasquez

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Nov 18, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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