Check out Adrian Chapa's reviews on DealerRater

August 26, 2023

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Employee Rating

I would not recommend this location. It’s ridiculous for being charged extra services just to be charged. I was charged $50 for a miscellaneous fee. it has not detail about what this wa It’s ridiculous for being charged extra services just to be charged. I was charged $50 for a miscellaneous fee. it has not detail about what this was what so ever. Also I believe the speed rate for which my car was completed a lot sooner however the service representative called me really late. When I called to get a ride back I was denied that since supposedly I needed to receive a call back from my assigned service representative letting me know it was done. When I called back to ask for him more than twice I was told everyone was in a meeting. More

by MARLENA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Juan Vasquez

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Aug 28, 2023 -

Big Star Hyundai responded

Marlena, We are sorry to hear that you did not recieve a 5-star experience from us. I would like to learn more about your concerns. Please reach out to me directly with your best contact information. Kohl Young, Service Manager, kohly@bigstarhyundai.com

August 21, 2023

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Employee Rating

This is the 3rd time you’ve sent this, please take auto send off. . Servcice was great thank you! send off. . Servcice was great thank you! More

by slynetteh

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams, Not all these people helped me

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Aug 21, 2023 -

Big Star Hyundai responded

Thank you for your feedback! We will reach out to our vendor with your request. Also, there may be a 'unsubscribe' link at the bottom of the email you received.

August 21, 2023

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Employee Rating

They were very professional the only complaint I had was the time. Was not warned it would take about 3 hours. But was happy with the bonus of getting my car washed the time. Was not warned it would take about 3 hours. But was happy with the bonus of getting my car washed More

by TXXSSS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 21, 2023 -

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! By the way, our new facility will be complete in a few weeks which will double our service capacity and greatly speed up our service operations!

August 12, 2023

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Employee Rating

Efficient, courteous and professional. Adrian provides excellent customer service. I would definitely recommend to anyone. Adrian provides excellent customer service. I would definitely recommend to anyone. More

by SCOTTASSOCIATES.J

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 14, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 11, 2023

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Employee Rating

Great job helpful good job great job great work helpful 👏 very helpful very nice communication 👏 very helpful very nice communication More

by redbillydogf9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

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Aug 14, 2023 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

July 31, 2023

Dealership Rating

Employee Rating

Very good overall customer service. Was able to drop off the vehicle and pick it up the next day without any issues. Was able to drop off the vehicle and pick it up the next day without any issues. More

by DUSTINGORDON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

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Jul 31, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Jul 31, 2023 -

Big Star Hyundai responded

Awesome! We will pass this message along for follow up.

Jul 31, 2023 -

DUSTINGORDON responded

Only thing that I am waiting on are the weather tech floor mats. Thank you again!

July 30, 2023

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Employee Rating

I came in for an oil change and Adrian was awesome. He even had my dirty car washed for me. I will definitely use Adrian for all my car needs in the future. He even had my dirty car washed for me. I will definitely use Adrian for all my car needs in the future. More

by TAMMY8011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 31, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 29, 2023

Dealership Rating

Employee Rating

I thought customers service was very good. She was very kind and smart. I recommend her. Thank you She was very kind and smart. I recommend her. Thank you More

by bymoon6651

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Madison Hartung, Steffy Hernandez, Juan Vasquez, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams

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Jul 31, 2023 -

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 28, 2023

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Employee Rating

Everyone was very friendly and responsive to my car’s service needs. The waiting room was quiet so I could take care of work. service needs. The waiting room was quiet so I could take care of work. More

by ERICAKGREMILLION

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Jul 28, 2023 -

Big Star Hyundai responded

Hi Erica! We are very happy that Adrian provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 28, 2023

Dealership Rating

Employee Rating

Adrian has always been a pleasure to work with. Update on software took not time it all. Always appreciate the upbeat personality of the department. Update on software took not time it all. Always appreciate the upbeat personality of the department. More

by MGAZAW33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 28, 2023 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that Adrian was able to provide you with an exceptional, 5-Star experience.

Adrian Chapa | Page 17

Service Consultant

Big Star Hyundai

172 Reviews of Adrian Chapa