Adrian Allen | Page 13

I took my 21 Explorer on Friday for a leaking shock (not a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that the part was on backorder but could pick my vehicle up the next day. Tuesday afternoon I pick up the vehicle and the recall hadn’t been done either. I feel like my car was up at the dealership 4 days for absolutely nothing. I’m not mad about the part. I realize that can’t be helped by Ford. I am however disappointed that I had to do the leg work to find this information out. This is my 3rd purchase from Planet Ford. My car just now has 20,000miles. At the moment I don’t know if I’ll purchase a Ford again. Mainly due to it already needing a service that requires new parts. I have never owned a new vehicle that needed anything done….especially at 20,000 miles. I also understand the service department being busy, but I have never taken advantage of the first free oil change on any of my past 3 vehicles because it takes so long! I feel like something should change in the department. At least check the vehicles brought in on the first day and notify wether the part is in stock or not. Not everyone has the convenience of getting rides to and from. Like me! More

by ANGEL3J99 Verified Customer Verified Customer

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Great service provided! Very fast and very convenient! We had a good time waiting in the cafe there at Randall Reed Very fast and very convenient! We had a good time waiting in the cafe there at Randall Reed More

by e Verified Customer Verified Customer

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Excellent customer service. Jose was punctual, professional, and delivered my vehicle in a timely manner. Jose was punctual, professional, and delivered my vehicle in a timely manner. More

by MRTNRVR Verified Customer Verified Customer

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They did a very good job on my truck and got it done in to day to day More

by glenthain27 Verified Customer Verified Customer

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Awesome, fast service. The wait time was accurate. The cafe was a nice place to work while I waited. The wait time was accurate. The cafe was a nice place to work while I waited. More

by KEETASTOWE Verified Customer Verified Customer

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Very good service from my advisor fast and reliable ,I will continue to use planet ford humble. will continue to use planet ford humble. More

by CLYDETUGWELL Verified Customer Verified Customer

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They always make me feel like family. I will never go anywhere else. Thank you Planet Ford in Humble. I will never go anywhere else. Thank you Planet Ford in Humble. More

by taguilar Verified Customer Verified Customer

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these people were all amazing and made me very happy. will continue to come back and have my service here. jarrod williams needs a promotion and cj is the best service adivisor ever! will continue to come back and have my service here. jarrod williams needs a promotion and cj is the best service adivisor ever! More

by kevinggonzalez0401 Verified Customer Verified Customer

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these people were all amazing and made me very happy. will continue to come back and have my service here. jarrod williams needs a promotion and cj is the best service adivisor ever! will continue to come back and have my service here. jarrod williams needs a promotion and cj is the best service adivisor ever! More

by kevinggonzalez0401 Verified Customer Verified Customer

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The service was great. The service center was busy that morning but they got me and out fast, The service center was busy that morning but they got me and out fast, More

by BLESSPJA Verified Customer Verified Customer

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