Adam Romano
Adam Romano at Rallye BMW
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Adam Romano

Senior Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
754 Reviews

Thank you for entrusting the service team at Rallye BMW with your vehicle. We value each and every customer, and do everything possible to exceed your expectations. My career in the automotive business started 29 years ago. I became a member of the Rallye family in 2013. Known for being honest, friendly, and reliable, I have built great relationships over the years, with my coworkers and guests. When I’m not working, I love to spend time with my beautiful wife and our family. I studied at New York University and am a Certified NYS Real Estate Broker. I look forward to meeting you and providing you with exceptional service!

Dealership Experience

11 yrs, 5 mos

Industry Experience

29 yrs, 5 mos

Languages Spoken

English English

4.8

754 Reviews

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754 Reviews of Adam Romano

December 28, 2024

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Employee Rating

My 2019 540i CarPlay has not fully worked since day 1. Brought my car in numerous of times and still doesn’t work. Bought a lemon! Beyond frustrated. No one follows up to see if it’s working. Still n More

by LOVELYPURPLE888
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris the manager sends me survey which I fill out w poor results and still haven’t heard from him

Dec 30, 2024

Rallye BMW responded

I'm sorry to hear about the ongoing issues with your CarPlay. It's frustrating when problems persist, and I apologize for any lack of follow-up from our team. We are committed to resolving this matter for you, so please reach out at your convenience so we can assist further. Thank you, Chris Blanco - Service Manager - 516-833-4862

Jan 06, 2025

LOVELYPURPLE888 responded

I called and left you a voicemail on 12/31/24 and 1/6/25. Still waiting for a callback.

December 26, 2024

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I have been using Rallye service for almost 25 years. Chris Blanco and Adam Romano have always created a first class service experience. More

by FRANK.WETCHLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2024

Rallye BMW responded

Frank, thank you for your loyalty over the years! We're delighted to hear that Chris and Adam have consistently provided a first-class service experience at Rallye BMW. We look forward to serving you in the future!

December 19, 2024

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My entire experience with Rally was satisfying from beginning to end.. l am totally happy for you to provide car service..That’s a first class act👏🏾👏🏾🥰🥰🥰Remember Jesus is the reason for the seas More

by Sharon Brown
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 19, 2024

Rallye BMW responded

Sharon, thank you for sharing your experience and kind words about David! We're thrilled to hear that you're satisfied with our service. Given the content of your review, it seems that your 3-star rating may have been accidental, but if there is anything we can do to assist you, please don't hesitate to get in touch. Merry Christmas and peace to you as well! Chris Blanco - Service Manager - 516-833-4862

December 18, 2024

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Very good service, excellent advisor, would recommend your services to future clients, thank you so much for being professionals. More

by jcole9976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2024

Rallye BMW responded

Thank you for recommending Rallye BMW! We're glad to hear our team provided excellent service. We appreciate your support and look forward to serving future clients with the same professionalism!

December 18, 2024

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Employee Rating

Adam and I believe it was Gen we’re both outstanding from start to finish. I would highly recommend these employees are hard working, dedicated and self starters. Thanks for a wonderful experience More

by mark.reisig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gen?- lovely on the phone and set appt

Dec 19, 2024

Rallye BMW responded

Thank you for sharing your positive experience with Adam and Gen at Rallye BMW, Mark! We're delighted to hear they provided outstanding service from start to finish. We appreciate the recommendation and look forward to serving you in the future!

December 16, 2024

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People and service are amazing, however, there's a definitely a shortage of loaner cars. More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Javier, Matthew Carlson

December 16, 2024

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Very satisfied with the service! And reliability of staff especially my advisor Adam Extremely heloful More

by MEEKERSALESINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz , Aa

Dec 16, 2024

Rallye BMW responded

We're delighted to hear that Adam and the team at Rallye BMW provided you with reliable and helpful service! Thank you for sharing your positive experience.

December 15, 2024

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Employee Rating

The estimate of $15000 for services was ridiculous for a 15-minute Inspection, which didn't pinpoint any part problem instead generalized everything I waisted $150 paid for the discounted inspection fee on More

by AYAZ_KHAN825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Rallye BMW responded

Ayaz, I'm sorry to hear about your experience with our inspection service. We strive for transparency and accuracy in our estimates, so it's concerning that we fell short here. If you'd like to discuss this further or have any other questions, please feel free to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

December 13, 2024

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Employee Rating

Chris Krahly is excellent. Straightforward and consistent Adam helped with my new BmW - also excellent knowledge clear explanations. More

by jean.kendall100
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

Rallye BMW responded

Jean, we're delighted to hear that Chris and Adam provided you with excellent service at Rallye BMW. Thank you for sharing your experience!

December 10, 2024

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Employee Rating

The team is caring and makes you feel comfortable when your car is in their hands. Communication and wait time is also very good More

by DPLEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta

Dec 11, 2024

Rallye BMW responded

We're delighted to hear that our team at Rallye BMW made you feel comfortable and provided excellent communication. Thank you for sharing your experience with us!

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