Adam Luneau | Page 3

I purchased a used vehicle from Handy Downtown / Handy Toyota of St Albans, VT on 4/21/25 as an out of state resident. The vehicle was portrayed to be a safe vehicle by what appeared to be a valid VT stat Toyota of St Albans, VT on 4/21/25 as an out of state resident. The vehicle was portrayed to be a safe vehicle by what appeared to be a valid VT state inspection sticker placed on the bottom left corner of the windshield with an expiration of 12/25. Yesterday on 4/28/25 I brought the vehicle to a Massachusetts Motor Vehicle Safety Inspection station where it failed for a non functioning parking brake and a broken tail light lens. Driving with this rejection is a traffic violation and subject to fines and penalties. This should not be a concern when buying a vehicle from a reputable dealer, and it's not acceptable when the vehicle is represented to be up to safety standards. I have tried contacting the dealer via email and my phone call has been directed to a voice mail box with no response since. The 30 day / 1000 mile limited powertrain warranty and "Handy Care" service that comes with the vehicle sale offering reduced service costs are useless if contact with the dealership is not reciprocal. No where on the sales agreement is it listed to be an "as-is sale." I don't understand how a vehicle can be sold by a dealer that will not pass a basic safety inspection if it has a current state inspection sticker already and was claimed to have gone through a pre-purchase inspection via the CarFax. How do these safety related faults slip through on their end? Based on the lack of communication from the dealer I feel that the inspection sticker that was placed on the vehicle may have been the result of a falsified inspection and was wrongly portrayed as a safe vehicle. If the dealer did this with my vehicle, I question how many other vehicles the dealer has sold that are possibly unsafe while having what appears to be a current valid inspection sticker. Watch out and make sure you get your next vehicle inspected by a third party before committing to a sale where they won't take care of you afterwards. Working with Chris was wonderful and the dealership offered a generous trade in value, but the product and after sale support is severely lacking. UPDATE/EDIT 5/1/25 General Manager Adam L. reached out to me yesterday, I was unavailable. Today we were able to make contact. Adam expressed to me the great pride he has in regards to his family dealership's reputation and wanted to help make things right. He was able to acknowledge the communication failures (which he genuinely seemed unhappy about) as part of a respectful discussion and even offered to split the cost of the emergency brake repairs at a shop close to me. He also was touching base on the other portions of my complaint to a satisfactory standing. I hope the offer is followed through and the dealership can maintain the reputation he wants it to hold. I will update this review on that result. Based off our conversation Adam seems great to work with and an excellent employer to work for. More

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Handy Toyota did an absolutely amazing job. I could not be happier. The experience was efficient and very customer service friendly. I got exactly what I wanted, and I got all the time and kno I could not be happier. The experience was efficient and very customer service friendly. I got exactly what I wanted, and I got all the time and knowledge that I needed. More

by GENE29 Verified Customer Verified Customer

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Adam Bentley was very helpful and made the trade in and purchase process very smooth and pleasant. Adam Luneau, Sam from Finance and Eric the sales manager were also eager to help and easy to work with. purchase process very smooth and pleasant. Adam Luneau, Sam from Finance and Eric the sales manager were also eager to help and easy to work with. More

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Great service and wonderful, personal care. Adam and Jesse as well as others on the sales team we're extremely helpful in this purchase! Adam and Jesse as well as others on the sales team we're extremely helpful in this purchase! More

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Handy Toyota in St. Albans goes above and beyond with customer service! I always felt in control and never rushed or pressured. I even got a lesson to better understand Albans goes above and beyond with customer service! I always felt in control and never rushed or pressured. I even got a lesson to better understand how leasing a vehicle works now and when the lease is up. More

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Salesman Adam Bentley and the rest of the team and Handy Toyota was professional as always and a pleasure to work with. Additionally, Tori at Handy Downtown was a pleasure to deal with and very accommodati Toyota was professional as always and a pleasure to work with. Additionally, Tori at Handy Downtown was a pleasure to deal with and very accommodating. More

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The staff were pleasant and efficient. My only disappointment was the Manager wasn’t able to offer me a little more for my trade in. I realize the body was rusted and it was a 12 year old My only disappointment was the Manager wasn’t able to offer me a little more for my trade in. I realize the body was rusted and it was a 12 year old car but for it’s age it had low mileage (150,000) leather interior, sun roof, ran well, good tires, and a new $900.brake system. Blue book was $4,000.and I only was offered $ 1550. El Towle More

by et_painter Verified Customer Verified Customer

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Have bought both of my trucks from them and always appreciate the lengths they go to make it happen. I did most of it in my lunch or after work and they stayed late to help. appreciate the lengths they go to make it happen. I did most of it in my lunch or after work and they stayed late to help. More

by stanislawkorn Verified Customer Verified Customer

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Great service, from an amazing agent Zach Sander’s And everyone there, buying a car from you guys was awesome! All the paper work is not easy, but they made it no stress!! Thanks for my beautiful car!!� everyone there, buying a car from you guys was awesome! All the paper work is not easy, but they made it no stress!! Thanks for my beautiful car!!🥰🎉🎊 Sincerely Linda Jacobs More

by lindaljacobs Verified Customer Verified Customer

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William was great, and my overall experience with Handy Toyota was very refreshing (after many terrible experiences with Heritage). They were friendly, knowledgeable, and timely. The lounge was clean and p Toyota was very refreshing (after many terrible experiences with Heritage). They were friendly, knowledgeable, and timely. The lounge was clean and pleasant with wifi. While they were unable to resolve my issue, their communication was very clear and follow up steps are being taken (parts being ordered). Very satisfied with my experience. More

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