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Dealership Experience
29 yrs, 10 mos
Industry Experience
29 yrs, 10 mos
Languages Spoken
English
445 Reviews
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445 Reviews of Adam Hensley
March 19, 2021
Worst experience ever for a simple oil change! I had a 1:00 appointment, and arrived 10 minutes early. I asked about my car at 1:30 and was told they were backed up but would get to it soon. At 2:30 I a 1:00 appointment, and arrived 10 minutes early. I asked about my car at 1:30 and was told they were backed up but would get to it soon. At 2:30 I asked about my car again, and the service advisor asked which car was mine. I told him the white GMC sitting under the awning, in the same place I parked it 1 hour and 40 minutes earlier. That did get their attention and they worked to get it in. 45 minutes later it was done and I was offered a $12 discount. The good news is that I now know where to not go for an oil change! They were supposed to rotate the tires but I am guessing that did not get done, and all four tire needed air which they did not do either. More
by skeg
Other Employees Tagged: Brenden Fulda , Edmond Leon, Brian Medina
March 19, 2021
I took my 2020 Buick Enclave in for service because the alarm will go off without provocation sometimes in the middle of the night and during the day. After a day and a half the alarm wasn't found to have alarm will go off without provocation sometimes in the middle of the night and during the day. After a day and a half the alarm wasn't found to have a problem and the technician wasn't able to create a situation where the alarm would automatically sound. After I had the vehicle at my home, in the driveway, the alarm went off again, with no one near the vehicle nor any loud noises around it. I called once again and was told by Adam that "something has to be setting it off." I inquired about replacing the computer module which controls the alarm and was told by Adam "No!" I am at a crossroad and don't know which way to turn. I live in fear that this alarm will go off once again in the middle of the night and disturb the neighbors sleep. It also had a rattle in the door which was successfully found and fixed. More
by PATH4349
Verified CustomerMarch 10, 2021
My sister and I appreciate Quebedeaux and Adam Hensley for his assistance with our car! He was so helpful and kind. We brought the car in early on Saturday morning and were able to pick it up in the earl for his assistance with our car! He was so helpful and kind. We brought the car in early on Saturday morning and were able to pick it up in the early afternoon. Thanks so much! More
by GUBBYHEN
March 06, 2021
Adam does a great job overall. He explains everything well and communicates well. You need to bring back the ladies at the desk to help with phone calls, taking payments etc... well and communicates well. You need to bring back the ladies at the desk to help with phone calls, taking payments etc... More
by MJAMISTLER
March 04, 2021
After a good experience buying our car in 2018, it all came crashing down yesterday. We had an 11:00 apt for an oil change. At 1 PM the car was still in the driveway waiting to get into the garage. we did came crashing down yesterday. We had an 11:00 apt for an oil change. At 1 PM the car was still in the driveway waiting to get into the garage. we did not get out until 2:30! We are through with their service department and will go somewhere else for our next car. More
by DCHAPMA6
Other Employees Tagged: Brenden Fulda , Edmond Leon, Brian Medina
March 03, 2021
The service was fast,and efficient. The staff was very friendly. I enjoyed the experience at Quebedeaux service center. Im looking forward to my next visit. Thank you. friendly. I enjoyed the experience at Quebedeaux service center. Im looking forward to my next visit. Thank you. More
by KATHYGALL59
Other Employees Tagged: Brenden Fulda , Edmond Leon, Brian Medina
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