Adam Hensley | Page 22

I was disappointed that they could not duplicate a rattling noise that both my husband and myself have been hearing. We hear when driving at slower speed. rattling noise that both my husband and myself have been hearing. We hear when driving at slower speed. More

by kjchard Verified Customer Verified Customer

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Well you asked so I guess I will tell you about it. I have been with you for over ten years and this is the worst time I have ever had. I had a Wednesday the 10th of Feb. appointment at 11:00. I was t have been with you for over ten years and this is the worst time I have ever had. I had a Wednesday the 10th of Feb. appointment at 11:00. I was there on time and a service man came out for my information, if he said his name I missed it. When I made the appointment it was for a noise in front I found out before brought the car in that it must be the AC because it was out. I told him that must be it. He told me that they wouldn't be able to get to it until the afternoon ( so I said to myself my did I make an appointment) I said OK. I said I would need a shuttle ride home and went to the waiting room. The car was brought in about an hour later. After waiting another hour with no shuttle ride yet, I went to find my service man. When I went there they asked who my service man was I said I didn't know. They looked it up and said it was Atle ( he was not the man that came out to the car at first). I went to see him he said they were still checking it out but he would call me as soon as they knew anything. I asked when my shuttle ride was going to be there I had already been waiting for two hours. I waited another hour for the shuttle and before I left I thought I would check with Atle to see if he knew anymore he said no but he would call when he did. I went home and waited for a call at 5:30 I called him. Oh I just got the report and told me what was the matter with the car. He said that the warranty company closed at five he would check with them FIRST thing in the morning and call me. At 10:00 I tries to call him "oh he is out testing a car but we will the tell him to call you as soon as he gets back". I called he at 11:00 " oh he just went across the street we will tell him to call you just as soon as he gets back". By now I was getting pretty hot. So at about 12:00 I called the service manager, I think his name was Adam, told him my story he went down to talk to Atle but he said he would stay on top of this. I talked to Atle and he said that my warranty had run out on Dec, 22, 2020 I said I knew it was getting close to the end. We talk about what I wanted to do he said it wouldn't be done until the next Tuesday because of part. I asked if I could get a loner car he would have to go and check luckily you had one it just came back. Paul would call me and come to get me when it was ready. Thank you for the lone that was almost the only bright spot in this whole thing. And that is why I'm not very happy with your service department. More

by danjacobus Verified Customer Verified Customer

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Appreciate the help and great service! Love our new Yukon. The staff is very helpful and answer all of our questions. Makes life a little easier Yukon. The staff is very helpful and answer all of our questions. Makes life a little easier More

by julie_a_parra Verified Customer Verified Customer

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I would recommend Quebedaux, the dealership will work with you through any issues that you may have in acquisition of your new vehicle and the time after the sale, my 2004 has been seen by them for almo with you through any issues that you may have in acquisition of your new vehicle and the time after the sale, my 2004 has been seen by them for almost 18 years, and my 2021 will be also 😊 More

by JEFF4310 Verified Customer Verified Customer

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Got there early for my appointment took me in right away. Great service and pro attitude. Finished my vehicle on time. Might think about courtesy washes after service Great service and pro attitude. Finished my vehicle on time. Might think about courtesy washes after service More

by ENGELHT67 Verified Customer Verified Customer

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Best dealership I have dealt with in many years...polite and knowledgeable ... Adam Hensley is always helpful and pleasant... Others are also helpful, polite and pleasant and knowledgeable ... Adam Hensley is always helpful and pleasant... Others are also helpful, polite and pleasant More

by diamonds5 Verified Customer Verified Customer

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As usual excellent service, timely and professionally done. It was a pleasure using your shuttle service. Paul the service driver was courteous and very professional. He is an asset and credit to your co done. It was a pleasure using your shuttle service. Paul the service driver was courteous and very professional. He is an asset and credit to your company. More

by BERRELLEZR Verified Customer Verified Customer

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No problems with getting service scheduled or the service work. Almost always able to get in on short notice and service staff are accommodating and have not had any issues with the work. work. Almost always able to get in on short notice and service staff are accommodating and have not had any issues with the work. More

by LIBBYP32 Verified Customer Verified Customer

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Very good , thank you for your service , next time please ask me if I want my car to be wash , but everything else was done good 😌 ask me if I want my car to be wash , but everything else was done good 😌 More

by XIOMYBAS Verified Customer Verified Customer

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Great guys they went above and beyond awesome service I will be returning for another vehicle easy to work with grade A customer service thanks will be returning for another vehicle easy to work with grade A customer service thanks More

by HERNANDEZJORDAN471 Verified Customer Verified Customer

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