Adam Hensley | Page 20

Mt oil change took 3 1/2 hours to complete yesterday. If I had not started complaining at the 2 hour point, I'm sure it would have been longer. I will no longer be doing business with your company. I had not started complaining at the 2 hour point, I'm sure it would have been longer. I will no longer be doing business with your company. More

by dljake1383 Verified Customer Verified Customer

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It is a good dealership. I think the check in process is a bit slow. I waited in my car and felt ignored. Finally someone helped me. The staff is nice. a bit slow. I waited in my car and felt ignored. Finally someone helped me. The staff is nice. More

by DMOTEN37 Verified Customer Verified Customer

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Incredibly poor Service Dept. Wife and I bought a used vehicle from Quebedeaux in the middle of January, and the vehicle has spent more time in their shop than it has in our own possession. They deleted vehicle from Quebedeaux in the middle of January, and the vehicle has spent more time in their shop than it has in our own possession. They deleted codes from the dash before selling us the vehicle without actually fixing the problem that was causing the codes to fire in the first place. I assume that this was because they couldn't figure out how to fix the problem, as that is what is going on now. Not only is their ability to fix the problem a huge issue, but so is their ability to communicate with customers. The manager Adam sits there with glazed-over eyes (could very well be drooling on himself underneath his mask) when you talk to him. He doesn't have the ability to pick up a phone after sitting on a vehicle for five straight days to give an update either. We have had so many issues with him that our point of contact now is his boss Gus. We have filed a complaint with BBB, and likely will be invoking Lemon Law. More

by CJOHNSON7903 Verified Customer Verified Customer

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Great service, great customer service 😁. We traveled far to the area and it was worth it. When we purchased the new vehicle, experience was great to the area and it was worth it. When we purchased the new vehicle, experience was great More

by WILMAPETE123 Verified Customer Verified Customer

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Horrible service! The maintenance department is complete garbage they are rude disrespectful and unhelpful! I purchased a vehicle from them and 8 days later it starting leaking oil from the rear differentia garbage they are rude disrespectful and unhelpful! I purchased a vehicle from them and 8 days later it starting leaking oil from the rear differential I took the truck back hoping to get it fixed and I had to talk to 4 different mechanics to finally get some help don’t try calling because you’ll be on hold forever they even hung up on me twice I ended up paying somewhere else so that I didn’t have to deal with Quebedeaux again I paid 300.00 to fix the seal on my rear differential instead of getting it done for free at Quebedeaux all because of the horrible service! When I purchased the truck it was really clean NO LEAK why ? Because the dealership power washed all the oil from the wheel so that the buyer didn’t notice! DO NOT BUY FROM HERE! More

by rogelio.willis23 Verified Customer Verified Customer

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This was a warranty item, replace the passenger door handle because the lock/unlock button wouldn’t work. I notified them prior to 3/4/21 about the handle, the oil change and tire rotation took two hour handle because the lock/unlock button wouldn’t work. I notified them prior to 3/4/21 about the handle, the oil change and tire rotation took two hours. They ordered the handle on 3/5 and said it would take 7-10 days and they would contact us. I called them around 3/20 and was told the part wasn’t there and they would check all dealers and let me know in a couple days. I started calling them 5 days later, handle was there but they might have to paint it and then would call me to schedule a appointment. No call and they wouldn’t answer their phones so I started calling the service manager. I finally got a appointment for 3/30 and was told they needed the car all day and they didn’t have a loaner available. It took them 8 hours to paint and replace the door handle! Can’t imagine how long a major repair would take. This vehicle will never see this dealership again. Terrible customer service. More

by LRAITT Verified Customer Verified Customer

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I've been working with Quebedeaux for many years . The service provided has always been exceptional and a great value. Adam always has an answer for any problem. service provided has always been exceptional and a great value. Adam always has an answer for any problem. More

by gnskolnik Verified Customer Verified Customer

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These guys always go above and beyond to make sure things go right. Very professional and thorough. They make you feel right at home. Thanks and you are all appreciated, go right. Very professional and thorough. They make you feel right at home. Thanks and you are all appreciated, More

by ddiva48.sm Verified Customer Verified Customer

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Brian is super helpful. Instills confidence. The other service personnel are helpful and friendly. Even the runner driving my vehicle went out of his way to communicate service personnel are helpful and friendly. Even the runner driving my vehicle went out of his way to communicate More

by ITISSHARON Verified Customer Verified Customer

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0 stars, worst experience ever buying a vehicle, the Jeeps left headlight was out, the front right ball joint was metal on metal, it wasn’t detailed it still had hair and food particles from previous ow Jeeps left headlight was out, the front right ball joint was metal on metal, it wasn’t detailed it still had hair and food particles from previous owner and caked on mud underneath the Jeep. I took it back the following day and I was provided a rental car with the brake light out while I waited for the Jeep to be repaired, when I got it back I took it to another mechanic for safety inspection to find out it has no sway bar in the front which was not disclosed when I purchased it and that explains why it shakes on the freeway or why the wheel jerks when hitting any bump and when I informed the dealership about no sway bar I was informed that information doesn’t have to be disclosed and they are refusing to do anything about the major safety issue. They don’t care about there customers or their safety and it’s all about the money for them. Investing $30,000 on a vehicle and I was told “just pay to get a sway bar installed” is a joke! also I found out there’s a recall on the passenger side airbag. How is it okay to sell a vehicle with a airbag recall and no sway bar? Having my daughter in a unsafe vehicle that I purchased through a “pre certified” dealership is not okay! Very unsatisfied with how I’ve been treated through this car buying process and the end result! My Facebook, Instagram, KOLD News, BBB and my attorney will be notified of how this dealership allowed me to drive off there lot 4 times in a unsafe vehicle and is still not making it right by fixing the issue. More

by ALARRIVA3 Verified Customer Verified Customer

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