AL COBB | Page 5

Rude sales manager The Sales Manager Al is extremely rude and dismissive. I bought a new vehicle from them and after I got home I saw a large scratch on the steering wh The Sales Manager Al is extremely rude and dismissive. I bought a new vehicle from them and after I got home I saw a large scratch on the steering wheel. When I brought the car back to have them fix it, Al just kept talking about how great a deal I got and how I'll never get a better deal anywhere else. He didn't offer to fix the problem but only offered to return the vehicle. Al is exactly the type of care salesman that you're afraid of when you go to a dealer. Rude, overbearing, dismissive, and dishonest. The person who sold my vehicle, Mike, was great. But when it came to support after the sale I was very disappointed. More

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Sign and drive, not really. Please do me and other customers a favor and coach your staff on sign and drive terminology. This is now 2 times that I have come to your dealership Please do me and other customers a favor and coach your staff on sign and drive terminology. This is now 2 times that I have come to your dealership and left without a vehicle. The first time was when I was flat out told by a member of your sales team that you meet and beat any competitor quote and you didn’t, but I understood that situation better. The second time, and the more infuriating time, as I am giving your dealership another opportunity at obtaining my family’s business, is today when I bring my wife to your dealership, expecting to sign off on getting a new car. I explicitly double checked with the internet sales rep that the lease quote included sign and drive and I was told yes, “all the above”. Obviously there is a disconnect in what sign and drive means at your dealership and what it means to a consumer. At NO point was I told that sign and drive at your dealership, means sign and drive after you pay $1700.00 in fees. I don’t appreciate having sign and drive misrepresented by your dealership and wasting my time and my wife’s time, not to mention now wasting the time of your showroom sales rep! Plus, you didn’t even try to address the misrepresentation of sign and drive and try to find some common ground with the out of pocket cost for my wife and I. Again, I took 2 hours out of my and my wife’s day today, wasted your reps time and no one really seems to care. I will make sure to share my experience with others that I know in my community as the subject presents itself. Not to mention the incredibly low trade in quote for my wife’s car, when your website is advertising $3000 over KBB value which is another misrepresentation... At least I can say that I tried to obtain a vehicle from your dealership TWICE and apparently business must be off the charts. More

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Very satisfied with the purchase of a new vehicle staff was helpful they listen to specific needs whatever you needed they got it for you was helpful they listen to specific needs whatever you needed they got it for you More

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Derrick was awesome! I changed my mind so many times and he was patient until I choose the perfect car for me! Thanks to everyone on the team that help me! he was patient until I choose the perfect car for me! Thanks to everyone on the team that help me! More

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The team was very helpful and respective of concerns during COVID as we purchased our van. Very easy to work with! Would recommend to others. during COVID as we purchased our van. Very easy to work with! Would recommend to others. More

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I loved Danita. For me to only be 19 I’m driving in something almost brand new. Not only just that but, I’ve come to Russ Darrow on multiple occasions, trying to get a car and Danita always made sure I something almost brand new. Not only just that but, I’ve come to Russ Darrow on multiple occasions, trying to get a car and Danita always made sure I was on the right path. Then I didn’t have to put money down, which made things even better. The greatest part, she’s really understanding of your needs and wants. She will tell you if something thing isn’t in your budget, but will keep looking until your satisfied❤️ More

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Malcolm was great he was very understanding and not pushy. He Made sure we were ready and had all we need. We highly recommend him. Every one that was sort of the process was very professional, warm an pushy. He Made sure we were ready and had all we need. We highly recommend him. Every one that was sort of the process was very professional, warm and courteous. Big thanks to Al and Shawnee( hope I am spelling her name right) for all the help. More

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Danita was great very kind an knowledgeable with a great personality she helped me from start to finish would definitely recommend her ❤️ She is great personality she helped me from start to finish would definitely recommend her ❤️ She is great More

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I had a super fun time today at Russ Darrow Honda. Kavanaugh and Shannon were excellent to work with. They were both very professional and knowledgeable. I walked out the same day with my new Honda Ac Kavanaugh and Shannon were excellent to work with. They were both very professional and knowledgeable. I walked out the same day with my new Honda Accord Sport :) I will keep coming back here for service as well. I love the new location and the great deals. Thanks Russ Darrow Honda and all the staff helping out! More

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The service was great! Christopher S. was very helpful and knowledgeable about the car of my choosing. I would recommend him to anyone who's planning on going to that location for a car. and knowledgeable about the car of my choosing. I would recommend him to anyone who's planning on going to that location for a car. More

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