AJ Phillips

Kellen and the Casey BMW team were very transparent and paid attention to the details that mattered to close the sale! Thank you as this is our third purchase at Casey BMW. paid attention to the details that mattered to close the sale! Thank you as this is our third purchase at Casey BMW. More

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I was incredibly impressed by AJ, during my recent visit. He handled multiple duties, from answering telephonic questions and confirming scheduled appointments with other customers. Upon my checkout service, He handled multiple duties, from answering telephonic questions and confirming scheduled appointments with other customers. Upon my checkout service, I asked him to confirm the tire pressure checks and ensure the sensor was reset. Not once did AJ say "wait and I'll contact the service department." His dedication to customer service while multitasking administrative that required attention to detail and timeliness definitely stood out. He's consistent and makes it a practice to go beyond 100% and ensure every customer is satisfied. AJ will deliver outstanding customer service with a smile and very strong work ethics. More

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Kellen is the man, he took care of us on our new purchase. He walked us through the process and put our mind at ease as we transitioned into our new vehicle. This is our forth vehicle with Casey and purchase. He walked us through the process and put our mind at ease as we transitioned into our new vehicle. This is our forth vehicle with Casey and it’s always an easy experience. More

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I absolutely hate this place. WILL NOT BE RETURNING. The only good part about this place is the sales department and barely that because the front desk receptionist attitude is AL WILL NOT BE RETURNING. The only good part about this place is the sales department and barely that because the front desk receptionist attitude is ALWAYS nasty. The services department is the absolute WORST especially the service manager. We’ve been to this place 3 times and every single time it’s been an issue every time. The first time they had us waiting 6 hrs for an oil change and fluids top off which was covered under our warranty. They gave us a $275 bill for services we didn’t even need. The second time we had to get towed there due to our tire popping. They said it would be ready the next morning due to them having to get the tire from another dealership. The car wasn’t ready till closing time. Now this time. Our appointment was at 8 AM so we did an overnight drop off. The appointment is for brakes, wheel alignment and a diagnostic test. They called and said they haven’t even started on the car and don’t understand what the diagnostic is for. I hate this establishment! We’re going to checkered flag and will not be returning. I do not recommend this place for service at all. This is a really bad look for Casey and I say that because I loved Casey Honda. More

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AJ continues to demonstrate a very positive and professional attitude. He displays competence and a thorough knowledge of the BMW vehicle. I like the fact that he ensures I understand the reason a professional attitude. He displays competence and a thorough knowledge of the BMW vehicle. I like the fact that he ensures I understand the reason a part needs to be replaced or repaired. He presents me the opportunity to review the invoice and ask questions before finalizing the payment - one of the reasons he’s earned my trust. Again - I can give “10 stars” and more to AJ’s work ethics. More

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Outstanding ! She is so professional and helpful she made my experience purchasing my new vehicle stress free and a breeze. She is so professional and helpful she made my experience purchasing my new vehicle stress free and a breeze. More

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