50 Ford Dealers near 75766near 75766

I am proud of my purchase and they helped get the vehicle - Gober83

I am proud of my purchase and they helped get the vehicle I need. Great place.

Wonderful staff! - FOLEYM

Wonderful staff! went out of their way to make my experience a GOOD one. I would recomend them to anyone.

Everyone there has got to be hand picked they treat you - Trn9ja

Everyone there has got to be hand picked they treat you like you are the only person that matters

Jordan Nichols was great and so was John. - tksmith67

Jordan Nichols was great and so was John. I would recommend anyone looking to purchase a vehicle call Jordan.

Great experience with great staff. - AndrewEdwards

Great experience with great staff. Knowledgeable and efficient. Communicated well and once agreed on price, secured deal in 20 minutes.

Pharaoh Dickens the salesman was very helpful and - Brandon G

Pharaoh Dickens the salesman was very helpful and professional when I came in to the dealership he made it a speedy process

Got my truck in and out quickly. - denniswilson7680

Got my truck in and out quickly. A man needs his truck daily, when living on a farm.

great people to deal with- very easy transaction-I would - gt1rider

great people to deal with- very easy transaction-I would recommend this dealership to my friends- thank you

Very courteous and knowledgeable about the problems I was - l33selby

Very courteous and knowledgeable about the problems I was having with my F250. Answered all my questions and very fast turnaround.

It was a very friendly experience and I was taken care of - pal_jacobs

It was a very friendly experience and I was taken care of with out a doubt!

Made deal. - dmcbride

Made deal. Final drive many sensors flagging and no windshield wipers. Dealership refused to put on windshield wipers and address many sensors flagging. Caution to anyone purchasing a 2011 Diesel truck at this dealership. They were going to put a truck on highway without windshield wipers! Now, the deal is killed, my trade-in returned with no plates and no spare key as delivered. Deal wasn't completed!

They explain things clearly and check important things on - rmgibson

They explain things clearly and check important things on your vehicle and inform you about your vehicle’s condition

I love my Explorer it drives so smooth and very - Texasnanny

I love my Explorer it drives so smooth and very comfortable. My salesman was very nice .

Great staff and sales manager who were very open and - Gary

Great staff and sales manager who were very open and willing to openly and honestly negotiate each facet of my purchase.

I had a great experience at this EAG Ford Jacksonville! - Eric

I had a great experience at this EAG Ford Jacksonville! From the start, they came across as very honest and upfront — no pressure, no gimmicks. They worked with me to get the monthly payment right where I wanted it to be, and the best part was they had already included a great warranty in the price, which gave me extra peace of mind. They also matched the trade-in offer I got from another dealership without any hassle, which I really appreciated. Overall, the whole process was smooth, transparent, and straightforward. I’m happy with my new truck and highly recommend them if you’re looking for a fair and easy buying experience.

I want to thank Karl Bush, Amanda Stone, Curtis Luce, and - Sharon Sulton

I want to thank Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie for making my service trip to Wray Ford in January easy, timely, and peaceful. Karl made scheduling my service appointment for my side-view mirror easy. He listened to my concerns and found a time that worked best for me to get my vehicle to the shop to be inspected. Before contacting me with the repair details, Karl connected with the shop to obtain an anticipated date for when the part could be ordered and delivered, along with the pricing, allowing me to plan accordingly. He went above and beyond to ensure I knew Wray Ford was using quality parts and nothing that would be considered after-market. When I arrived at the Service Department, Karl was waiting on the sidewalk to greet and check in customers coming with their vehicles. Although I had visited the shop previously, Karl ensured I knew where to go after checking in my vehicle. He also remembered when I planned to arrive and told me he had already scheduled my trip home. He said Curtis Luce would be driving me home. After walking through the Service Department door, Amanda Stone was behind the counter, greeting everyone with a huge smile, gracious attitude, and a warm welcome. It was not my first trip to Wray Ford, yet Amanda always makes everyone walking through the door feel part of the Wray Ford Family. The atmosphere is welcoming, the TV is on, and refreshments are available. She doesn't just sit behind the counter and stare; she engages with you. She exhibits the same attitude when you call the service department. I have never noticed if she's having a down day during my visits because she happily makes you and those around her her focus. Shortly after taking a seat, Karl opened the door to tell me Curtis was ready to drive me home. The wait was less than five minutes, which was great. Once the shuttle vehicle door opened, Curtis greeted me with a smile and a wonderful personality. He had taken time to warm the vehicle before picking me up since it was cold that morning. He asked if there was a particular radio station I wanted to listen to and alerted me to my ETA. During our drive, we exchanged pleasant conversations. It felt like I was riding with a friend. I felt extremely comfortable. Plus, he drove very cautiously. He also bragged about how much he enjoys working at Wray Ford alongside his teammates, which supported my opinions about Karl and Amanda. When we arrived at my house, Curtis said he would likely see me again once my vehicle was ready because he would drive over in a separate vehicle to pick up Mr. Reggie after he returned my car. Once my car was ready, I received a call from Karl and an emailed copy of my invoice so I could review the breakdown before submitting my payment. Afterward, Karl said I would receive a phone call about the scheduled delivery of my vehicle. Shortly thereafter, I received a call from Mr. Reggie. He was delightful and pleased to assist me with the return of my car. It was not my first time dealing with Mr. Reggie. He was just as nice the very first time I met him. When he arrived, we exchanged nice pleasantries and laughter about the day. I cannot say it enough. Karl Bush, Amanda Stone, Curtis Luce, and Mr. Reggie made my service trip easy, timely, and peaceful. Thank you all so very much for being so wonderful.

Great place to do business. - mchris1184

Great place to do business. I came in to get my oil changed and tire rotation. I delt with Orlando on the service drive . Great guy and he really took good care of me. He told me what they were going to do and made it all happen and kept me informed the whole time. Never missed a beat. He did a great job and really took good care of me. Just like doing business with family

We are from south Texas and we were in Mount Pleasant - Carlos L Garcia

We are from south Texas and we were in Mount Pleasant visiting my son . As we were getting ready to head south our air conditioning on our 2023 expedition started to act up and only blow hot air . 3:00 pm on a Friday and 500 miles from home and heater on full blast would have been an unbearable drive. We rolled in to dealership and I must say I have never been treated better. They took it in and worked their magic and an hour later we had cold ac and vehicle was fixed . I know its under warranty and however we bought our vehicle in south texas . They could of easily said we are busy come back Monday however they went above and beyond. I offered to pay or sign whatever and they said its all been taken care of. This dealership was a blessing and will see us again when we are in need . THANK YOU ELLIOTT AUTO GROUP SERVICE DEPARTMENT

Very casual and inviting atmosphere. No pressure sales... - TRV73

Very casual and inviting atmosphere. No pressure sales tactics at all! From salesman to finance, there were no surprises in price nor payment expectations. Very first time in financing a vehicle, and I have financed many, that I actually walked out 100% comfortable with the entire process! Very much recommend this dealership to anyone looking for a vehicle and wants the whole experience to be trouble free and no hassles!!

We blew out two tires and damaged a rim on Hwy20 on our - AO

We blew out two tires and damaged a rim on Hwy20 on our way to Florida. We had to find a Ford dealer and a tow truck close by. Bianca in the service department was able to find tires and a new rim. They dropped us off at our hotel nearby. Also, they picked us up the next day. We feel that Bianca went out of her way to make us feel welcomed, reducing our stress. Bianca kept in contact with us throughout the ordeal, even when we were waiting for the tow truck on the side of the road.Bianca was very knowledgeable about what was needed. She knows her stuff. She topped it off with a car wash! Very refreshing to see someone with great work ethic! Thank you!!!

just now New Took my explorer to have a pylon - dspawn0077

just now New Took my explorer to have a pylon repairedas it was dangling and to have a leak in the cabin looked at. Dropped off at 9am. It wasn’t until I called service at 4:30 to find out what was going on. Was told they replaced some clips to fix the pylon and was just about to take the car into the car wash for the leak. Due to closing at 6pm, and only having the one vehicle, I went to pick it up. They did not have it ready and was assuming I was leaving it overnight. Could not do that. Was told to set up another appointment, which I did, and explain I couldn’t leave the vehicle over night. Second appointment. Dropped the vehicle off at 9am as instructed and explained I could not leave the car overnight. It wasn’t until I called service at 5:15pm…no updates all day…and was told nothing was done. Was told they’d go have the tech look at it real quick. First, the pylon fix failed.They wanted to replace the part, but I decided it was too costly for a minor inconvenience. The leak issue had not been addressed at all. It wasn’t until I called that they had someone look at it briefly to say it wasn’t the wiper reservoir. Again, I could not leave the car overnight and by the time i got up to the service desk at about 5:45pm, they were closing. Had I not called, they would’ve kept it. No updates at all and nothing done until I called. Ridiculous. Then was told to bring it back again so they could hunt down the leak. Third visit they finally looked at it. Want approximately $800 just in labor to reconnect a part that became detached. I have declined the repair as that seems insane. I argue that having given them my vehicle for 16 hours without the leak being addressed in the first place, they should take care of the labor. I will now use you tube and Google to fix it myself. Will never go back up there for anything. I’ll drive the 45 minutes to a different dealership if need be. Ridiculous.

First, I would first like to preface this review with how - Kelley.Harvey

First, I would first like to preface this review with how professional, polite, and kind John Mallory has been towards me for more than a year since moving to Huntsville and utilizing the service center at Bill Fick Ford. While it is very difficult to build relationships regarding a tool like your vehicle, it is equally difficult to tolerate disrespect and outright rude behavior, not being treated equally, and an unprofessional dress code by the lone female service advisor, first name starting with "A". Friday, August 26, 2022 I arrived at the dealership due to a re-call parts installation on my Ford Escape 4 x 4 SUV and was greeted by a more than kind baby girl sitting on this service advisors counter. This service advisor greeted me with a loud, commanding voice with a scowl on her face. I was so shocked at her unprofessional behavior that it took me a minute to gather myself to answer. When I did begin to answer, I began stuttering, losing my train of thought, which is something I never do. I was surprised at my re-action. I looked into her eyes again and looking at me angrily, she repeated the same behavior. The service department manager, JM intervened telling her, "She is here to have parts that were re-called replaced. The parts have arrived. I will take care of her". She finally stopped the behavior. I turned and went into the waiting area. About 15 minutes later, the female service advisor appeared wearing shorts that were as short as the shorts cheerleaders wear in high school. As an indigenous elder, her attire was very offensive and unprofessional for attire at a dealership; Bermuda shorts just above the knee would suffice. Today, Wednesday, August 31, 2022, I arrived at the dealership to have a "Works Package" performed on my suv. JM greeted me with respect and friendliness quickly checking in my vehicle. I walked through the door and went straight back to the waiting area. While I was in the waiting area, this same female service advisor was greeting her customers with friendliness and respect; making light conversation with everyone she came in contact with. Again, she was wearing really short shorts. She left the waiting area with two EMS first responders who came in after everyone else in the waiting room and left before everyone else. I get it. However, what I noticed again was that, she was very chatty, friendly, polite, bubbly, and respectful. When JM called me, I walked out of the waiting area behind another lady the female service advisor apparently knew to the cashier counter. "A" was walking beside the lady in front of me talking, chatting, laughing, and making small talk with her. "A" turned around to walk back to her counter, looked me right in the face and said nothing, not a word, not even a "hello, how are you"? When it was my turn to cash out, I asked the new cashier for this service advisors name. I informed her this service advisor has refused to speak to me the last 5 or 6 times I have frequented this dealership. Her jaw dropped open in disbelief. For the previous experiences I have had with the female service advisor, I am rating Bill Fick Dealership Service Department with 3 stars instead of 5. This dealership has lost my business and my trust that John and I have been working towards building for 16 months. The 5 star ratings for Customer Service, Communication, and Friendliness are for John Mallory. Treating each and every customer as an equal is of the utmost importance. Remember that were it not for customers, you would not have a business to run.

Dash is a pure gentleman. - Jackreed68

Dash is a pure gentleman. World class. He made it easy for us to purchase a new car.

Respectful, considerate, excellent small town dealership. - Rhonda

Respectful, considerate, excellent small town dealership. Many returning customers. Will be back to purchase a vehicle.

I had a great experience here. - SaraSue

I had a great experience here. Everyone was very nice and informative. I’m so glad I decided to buy from here

Bought a $10000 truck that broke down after 2 weeks and... - Randy

Bought a $10000 truck that broke down after 2 weeks and less than 100 miles. Nearly killed me breaking down crossing a highway. I'm told it'll need a new motor and catalytic converters. Toliver had it listed on website, then told me if I didn't want it, they were just gonna wholesale it. Either they used sleazy used car dealer tactics and/or new it was a lemon.

OUTSTANDING service! - lisaklaw

OUTSTANDING service! Employees are HELPFUL and FRIENDLY! Chanse in the service department is GREAT! They always go ABOVE and BEYOND and are HAPY to do it! BTF is the only place that will service my vehicles!

Justin is fabulous. - cary

Justin is fabulous. He is patient and no pressure to buy. We were looking for a couple of vehicles and were only going to buy one at the time. He kept us in mind for both options and took great care of our needs. After the sale, he continued to follow up and make certain that we were satisfied. The finance department was also just as helpful! I definitely recommend going to All Star Ford in Kilgore and asking for Justin!

Have Known Mike for about 40 years , he is without - jordanrobert61

Have Known Mike for about 40 years , he is without question a very helpful and caring person i would have no problem at all purchasing a vehicle from him as he is very honest and trustworthy. he is not only a great salesman but an even better friend.