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EAG Ford Jacksonville
Jacksonville, TX
34 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 34 reviews
August 05, 2026
It is my one-star review from yesterday, August 4, 2026. I have attempted to correct the prior review but have been unsuccessful. I truly justified in my feelings after so long a relationship to have been d I have attempted to correct the prior review but have been unsuccessful. I truly justified in my feelings after so long a relationship to have been dealt with like a big-city dealership. The wife and I went to swallow my pride, pay the $200 for my 2 cents worth, pick up my truck and live with it. I walked into EAG Service department ready to have the lesson over with this "new" dealership. I was asked to wait to speak to EAG management when the Bill McRae Ford walked up to me and made it all fair and square. Like they have a hundred times over the years, for three generations of my family. She made it 100% good today and in the future. It is my opinion that EAG has had a few growing pains since McRae closed/moved, but the level of hometown pride is certainly back. I was treated like I was the most important customer they have (McRae again) and any "issues" were immediately rectified just like it used to be. I never had any issue with Sales; they made it easy for me and are top-notch. Now it is clear to me that Service of old is back and I am sold. They turned me 180 degrees so quick it was impressive. And refreshing in these days and times. More
by mikebright516
Employees Worked With
Brown, Garrett, The essence of the McRae Ford I grew up with.
July 10, 2026
This was one of the best buying experiences we have had. We would highly recommend EAG Ford in Jacksonville, TX. Tim Herrick (salesman) did an exceptional job helping us buy our next vehicle with honesty a We would highly recommend EAG Ford in Jacksonville, TX. Tim Herrick (salesman) did an exceptional job helping us buy our next vehicle with honesty and integrity. Go see Tim. More
by dailyr
Employees Worked With
Tim Herrick
June 12, 2026
I've bought a lot of vehicles from this dealership and have never had a bad experience. The sales and service department are always there to help. If you are in the market I highly recommend checking out have never had a bad experience. The sales and service department are always there to help. If you are in the market I highly recommend checking out EAG Ford Jacksonville. More
by highlysatisfiedshopper
Employees Worked With
Mitch McRae
November 26, 2025
I had a very good experience thanks to Francisco. He was very attentive and helpful and make me feel comfortable communicating what I was looking for. He listens well and made the process very eas He was very attentive and helpful and make me feel comfortable communicating what I was looking for. He listens well and made the process very easy. Thank you Francisco. Happy Thanksgiving!!!! Olivia Marinone More
by oliviamarinone
Employees Worked With
Francisco Anguiano
September 16, 2025
I purchased a 2018/GMC/1500 from EAG Ford Jacksonville in February 2024 and also bought an extended service contract through the dealership. Unfortunately, the truck has required four major transmission-rel February 2024 and also bought an extended service contract through the dealership. Unfortunately, the truck has required four major transmission-related repairs in about 17 months and roughly 23,000 miles. Key documented repairs (all on official service orders I still have): • March 2024: Transmission issues – torque-converter clutch failed – transmission replaced. • July 2025: Transmission shudder and flare – torque converter & clutches replaced. • August 8, 2025: Transmission failed completely on a trip to Galveston. The truck sat at the dealership for a full month. • After finally picking it up, I drove about 70 miles before the transmission failed again. • September 2025: Transmission again not shifting correctly – more repair work. I even raised a transmission concern during the test drive before purchase and was assured the vehicle was sound. While some staff have tried to help, the repeated breakdowns and extended downtime have left me without reliable transportation despite paying for a warranty that was supposed to give peace of mind. I’ve asked for owner-level contact to resolve the matter, including exploring a buy-back or trade-assist, but as of now there’s no final resolution. I’m posting this review so that others considering a purchase can be aware of my experience and ask detailed questions about service history, warranty coverage, and repair history before buying. — Jeffery Fredenburg More
by Jfredenburg14619
Employees Worked With
Gary Goodson
April 07, 2025
I had a great experience at this EAG Ford Jacksonville! From the start, they came across as very honest and upfront — no pressure, no gimmicks. They worked with me to get the monthly payment right where I From the start, they came across as very honest and upfront — no pressure, no gimmicks. They worked with me to get the monthly payment right where I wanted it to be, and the best part was they had already included a great warranty in the price, which gave me extra peace of mind. They also matched the trade-in offer I got from another dealership without any hassle, which I really appreciated. Overall, the whole process was smooth, transparent, and straightforward. I’m happy with my new truck and highly recommend them if you’re looking for a fair and easy buying experience. More
by Eric
Employees Worked With
Dustin Burgess, Miguel Felix, Loy DeMoss
December 27, 2024
Jonathon “big country” bond was amazing very patient and calm with me and my wife and also a great personality him and his team did an amazing job on mine and my wife’s deal Highly recommend these guys fo calm with me and my wife and also a great personality him and his team did an amazing job on mine and my wife’s deal Highly recommend these guys for all your vehicle needs. More
by aidengay
Employees Worked With
Jonathon bond , Jonathon Bond
November 09, 2024
AVOID THIS DEALER! !! Last week I found a truck on their website and contacted a sales person and agreed to a price and he sent me a purchase offer and said he would get !! Last week I found a truck on their website and contacted a sales person and agreed to a price and he sent me a purchase offer and said he would get working on the paperwork. The next day the sales manager calls me and says that price isn’t valid and that they priced the truck wrong in their website (illegal/false advertising) and now they have priced it higher and my purchase offer is now off the table. Business practice and possibly illegal to be sending someone a purchase offer to sign with the final number price only to say they decided to raise the price and the offer they sent me was no longer valid. When the sales manager called and told me that they miss-priced the truck and the market changes month-to-month well it obviously changes day to day based on they changed the price on me. I buy a few trucks every year from dealers, Ford should pull their name from this shady dealership. Buy somewhere else. More
by rbyer82
Employees Worked With
Colton Gross, Todd Snodgrass
May 03, 2024
Todd Snodgrass is an outstanding buyer for Bill McRae Ford! He is extremely knowledgeable about truck values and very easy to work with. The drivers that picked up my truck were prompt, professional and Ford! He is extremely knowledgeable about truck values and very easy to work with. The drivers that picked up my truck were prompt, professional and fun to talk to. I highly recommend checking with Todd and Bill McRae Ford if you have a vehicle to sell. More
by tphillipstdp
Employees Worked With
Todd Snodgrass
May 03, 2024
Very pleased with everyone that was involved in the process of getting this truck I’m very happy with it Johnathan is very down to earth and very trustworthy and just a good man I can’t thank Mrs Becky process of getting this truck I’m very happy with it Johnathan is very down to earth and very trustworthy and just a good man I can’t thank Mrs Becky and Mr Loy enough for all they did Thank y’all all again More
by tinerlane
Employees Worked With
Loy , Becky Hanna, Tim McRae, Jonathon Bond
