If you get a good car it seems things might be okay but - Dougn90
If you get a good car it seems things might be okay but beware they do sell and cause problems and not back it. They left the drain plug loose on a new to us purchase straight from their lot. Oil light came on while driving home. After multiple visits with an (incompetent) service advisor, Shannon, who now appears to be there service manager they didn’t do much anything but add an engine additive and oil. I escalated to a Dan Schwartz who is still working there but did not return my recent call. In our prior interactions he acknowledged the issue and stated we can help by taking the car back if it comes to it. They wrote and I have a letter stating they documented the instance should further issues come up. See my pics.
Well here we are now, this car has been burning oil since they sold it. This has now resulted in a burned valve. Through conversation with multiple reputable shops in the St. Louis area, I was told this can be due to the oil consumption creating deposits on the valve over time from blow by in the piston due to internal damage resulting in a bad seat and ultimately burning the valve.
Since this occurred, they have changed their tone and now refuse any help or accountability. They have offered zero assistance with a 10k repair bill, trade in toward another vehicle, nothing at all except point fingers at anyone but themselves. They wouldn’t even look at the car for repair/service.
Lastly, as expected their warranty isn’t worth the paper it’s written on. I have recorded conversation with their administrator stating wear and tear items, although listed as covered are not. They use other sections of their service agreement to loophole and exclude them.
See my google review for their letter and service record image. More importantly, avoid this place.
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