Great first oil change experience, I'm very happy with - Vanessa.koskovich
Great first oil change experience, I'm very happy with the service I received. Ben was friendly, professional, and had great communication. He also helped me resolve an issue with my key fob, as well as helped answer a few questions I had, which I really appreciated. Thank you, Ben and Rosen Kia, for the excellent service!
Also, a quick shout out to Gary Rotter on the Sales team. I worked with him when I purchased my Kia this past April and I highly recommend him to anyone in the market for a new vehicle. Purchasing a new car can be stressful but he was genuinely helpful from start to finish and made the whole transaction easy and personal. What stood out the most was that listened to what was important to me and made the experience feel focused on finding the right vehicle rather than just making a sale. That level of customer care is hard to find and truly appreciated. Thank you, Gary.
And now I'm on a roll haha, but I didn't get a chance to complete my survey when I bought my car, so am using this as the opportunity to recognize a few more people made the experience exceptional. I'd also like to share positive feedback for Ruben and Dogan. Ruben went above and beyond by personally driving to Racine later in the evening to transport my new vehicle back so I could go home with it the same day. That level of commitment did not go unnoticed and was greatly appreciated. And lastly, a big thanks to Dogan for making the finance process much easier than expected. There are a lot of choices to make when buying a car (extended warranty, service packages, finance terms etc) but he was very helpful in explaining all my options and choose what was right for me and fit my needs and budget. At no point did I feel pressured. Instead, I felt informed and supported throughout the process.
Overall my experience with Rosen Kia has been outstanding from sales to finance, to service. Thank you for the care shown by everyone involved. Highly recommend.
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