Wally Thom
Wally Thom at Russ Darrow Kia of Waukesha

Wally Thom

Product Specialist

Russ Darrow Kia of Waukesha

2141 E Moreland Blvd
Waukesha, WI 53186

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4.6
227 Reviews

Army veteran living in Waukesha, with two kids. My daughter is a UW-Madison graduate, and my son is a Wisconsin Lutheran College graduate.. After 26 years in IT, including management, I made a career change in order to interact with & help other people. My vast personal background makes it easy to relate to all customers. I have chosen to work for a Kia dealership because I believe in their product. Kia brand awards recently earned speak volumes. President's Club Member & Top New Car Salesperson at my dealership in 2018 & 2019.

Dealership Experience

9 yrs, 3 mos

Industry Experience

9 yrs, 3 mos

Specialties & Trainings

DealerRater Certified

President's Club

View more specialties & trainings
4.6

227 Reviews

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227 Reviews of Wally Thom

July 11, 2026

Dealership Rating
Employee Rating

I work with Paul. It was nice working with a regular guy and not a slippery sales. I would buy a car from him again if you’re in the market, go check it out. More

by toady-pyre52
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 12, 2026

Russ Darrow Kia of Waukesha responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Jonathan Brown jonathan.brown@russdarrow.com

May 24, 2026

Dealership Rating
Employee Rating

It was a pleasure working with Wally. He was so very helpful in getting me exactly what I wanted. I will not hesitate referring anyone who wants to buy a car to contact your dealership. More

by MZIZZY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 24, 2026

Russ Darrow Kia of Waukesha responded

We’re delighted Wally could help you choose the right Kia. Thank you for recommending us to your friends. Enjoy your new Kia and feel free to reach out if you have any questions. Jonathan Brown jonathan.brown@russdarrow.com

May 06, 2026

Dealership Rating
Employee Rating

I’m happy that my first time getting a car was a non-stressful process. Wally and Ann was very nice and helpful. More

by jathon turner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ann Henderson

May 06, 2026

Russ Darrow Kia of Waukesha responded

It’s great to hear your first car purchase was stress-free. Thank you for noting how helpful Wally and Ann were. Enjoy your Kia and safe travels ahead. Jonathan Brown jonathan.brown@russdarrow.com

May 01, 2026

Dealership Rating
Employee Rating

Russ Darrow Kia is by far the best car dealership I've ever encountered. Not only are the cars amazing, but the customer service is exceptional. Moreover, management goes above and beyond to help you with More

by JEANDELONGET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Russ Darrow Kia of Waukesha responded

We’re delighted to know you had such a positive experience and that our customer care and management efforts stood out. Thank you for trusting our team with your Kia K5 service and recommending us to others. Gildardo and everyone here appreciate your support. Jonathan Brown jonathan.brown@russdarrow.com

April 09, 2026

Dealership Rating
Employee Rating

All salesmen and management were very helpful during our car buying experience. We greatly recommend this dealership to anyone. More

by LRSchwendy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 09, 2026

Russ Darrow Kia of Waukesha responded

Thank you for highlighting how helpful our team was during your used Kia Telluride purchase. We appreciate your recommendation and look forward to welcoming you back. Jonathan Brown jonathan.brown@russdarrow.com

November 10, 2025

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Employee Rating

Everyone was very kind and understanding of my situation. They worked with me and my budget which I was grateful for. More

by Kd2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ann Henderson , Ben Artymowski

Nov 10, 2025

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jonathan Brown jonathan.brown@russdarrow.com

October 26, 2025

Dealership Rating
Employee Rating

Wally is so helpful and so is everyone else. They take time to see what you like and work with you. More

by mccannac2013
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 26, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Jonathan Brown jonathan.brown@russdarrow.com

October 25, 2025

Dealership Rating
Employee Rating

Took way, way, way too long to lease a car (9:30 to 3 pm). Sales people were nice but our time, which we’ll never get back x 4 people was grossly wasted. More

by prestigehealth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 29, 2025

Russ Darrow Kia of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jonathan Brown jonathan.brown@russdarrow.com

August 31, 2025

Dealership Rating
Employee Rating

Went in to have sales look for a specific model/trim versions and they were successful. More

by JR.HOLMES
Recommend Dealer
Yes

Other Employees Tagged: Gildardo Esquivel

Sep 01, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jonathan Brown jonathan.brown@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

Wally was great, had a nice experience and liking my purchase. Thanks to the crew at Russ Darrow. More

by jtspruce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Riley Sullivan

Aug 20, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

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