BELLA NISSIAN I am providing my candid assessment of a - Lexus_parker2000
BELLA NISSIAN I am providing my candid assessment of a disappointing and stressful car shopping experience at Bella Nissan. Having conducted business with multiple dealerships, I have never encountered this type of behavior, which unfortunately yielded a negative outcome. Utilizing CarGuru, I contacted the dealership to confirm availability and scheduled a test drive. However, the check engine light illuminated, and I encountered numerous misrepresentations from the salesman, finance manager, and other involved parties, except for one or two individuals who demonstrated understanding of my car buying experience. Undisclosed items were added to the contract, including two items with separate contract numbers. Upon inquiry, the dealership fabricated explanations, claiming unawareness of the items' origin. It was evident that these items had been added, and the finance manager was the sole individual capable of doing so, as such items typically originate from the finance office. I expressed extreme dissatisfaction, prompting the bank to contact me and provide the numbers of the extended packages that had been added. I contacted the bank, and they furnished me with two contract numbers. When I contacted the dealership again, they falsely claimed that the items were not included in the contract, whereas the bank confirmed their presence. This dealership's propensity for dishonesty was alarming, and I can confidently assert that this was the worst buying experience I have ever encountered, replete with deception and dishonesty, including the possibility that the check engine light was caused by a loose gas cap, despite the vehicle being capless. The check engine light resulted from a new battery. The dealership claimed intentions to retain the vehicle for battery replacement, after initially stating that a new battery had already been installed. One representative, Stephen, inquired about the cancellation of funding and falsely accused me of taking possession of the vehicle, which was untrue, and displayed rudeness without offering an apology for the baseless accusation. The behavior exhibited by this dealership was utterly reprehensible. My phone calls went unanswered; I had to drive up there in person. , I possess proof. I voided the contract, and with a credit score exceeding 700, they insisted I utilize their financing instead of my own. Looking on the paperwork left while wating It was disclosed on the paperwork using their bank would result in a $4,365.00 commission, whereas using external financing would increase the vehicle's price by $2,000. I provided a $500 cash deposit, which was returned four days later by check. The following day, I visited Heritage Cadillac, where I experienced a vastly different and positive experience, characterized by a seamless sign-and-drive process and a professional staff that demonstrated genuine appreciation for my business.
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