Nissan Of Union City

LARAY LIED TO US AND BROKE OUR TRUST DO NOT EVER GO TO THIS DEALERSHIP THIS DEALERSHIP More

Very poor communication and sales practices. They do NOT reply or call back unless they think your buying a car. This dealership should NOT be in business! A vehicle that i purchased is missing They do NOT reply or call back unless they think your buying a car. This dealership should NOT be in business! A vehicle that i purchased is missing paperwork and some was done incorrectly where I cannot get the vehicle registered. Everyone there is avoiding me knowing I stay 3hrs from the place. So, if your reading this DO NOT BUY from this place!! Biggest regret ever!!! More

DO NOT buy before reading this review! On February 07, 2026 we chose Bella Nissan because we believed we were purchasing a Certified Pre-Owned 2024 Nissan Rogue from a dealership we cou On February 07, 2026 we chose Bella Nissan because we believed we were purchasing a Certified Pre-Owned 2024 Nissan Rogue from a dealership we could trust. Before agreeing to purchase, we confirmed multiple times with Summer our rep that the vehicle was CPO and included two keys because both were very important to us. We were clearly told yes. At signing, we were unexpectedly told by Najalee that the certification had expired but were assured in writing it would be completed the following week. At delivery, the second key could not be found despite earlier assurances and we were promised one would be provided. We were also told we would receive the dealership’s advertised $25 test drive gift card. As of now, none of these promises have been fulfilled. We still do not have CPO confirmation, the second key, or the gift card. Instead, we have had to repeatedly follow up ourselves and were asked to drive over 4 hours roundtrip to correct issues that resulted from the dealership’s failure to deliver what was promised. The most concerning part is not the missing items, it is the lack of follow-through after written and verbal commitments were made during the sale. Certified Pre-Owned status is a major factor in a purchase decision, and customers should be able to trust those representations. We are simply asking Bella Nissan to honor what was promised without requiring unnecessary travel. If resolved, we would gladly update this review to reflect a better outcome. VIN: JN8BT3BA0RW356552 More

Always go to Tina she get you right she good with customers service . She very reasonable customers service . She very reasonable More

Meet some awsome Sales teampeople and friendliest folk in town.. We test drove a 2025 Nissan Murano,,, We adore the magical powerful ride it is♥️♥️♥️♥️ town.. We test drove a 2025 Nissan Murano,,, We adore the magical powerful ride it is♥️♥️♥️♥️ More

my review was amazing tina was the best got me in a car no down payment no down payment More

Buyer beware. They will take your money. Then sell your vehicle to someone else. Then give you the run around for weeks without refund! Good luck getting anyone They will take your money. Then sell your vehicle to someone else. Then give you the run around for weeks without refund! Good luck getting anyone on the phone too. All voicemails are full. And no one answers. Read all the negative reviews. Run far and fast from this dealership! More

Buyer Beware- On April 19, 2025, we purchased a used 2022 Ford Expedition Max from Bella Nissan in Union City. Within just 12 miles of driving, the vehicle began leaking rear axle differential fluid at 2022 Ford Expedition Max from Bella Nissan in Union City. Within just 12 miles of driving, the vehicle began leaking rear axle differential fluid at an extreme rate. This issue was not disclosed during the sale, nor was it noted in the provided Carfax report. Upon inspection, it was determined that the rear differential had been improperly repaired prior to sale. Despite assurances from two staff members that the dealership would arrange towing and "make it right" with a deal or compensation, we ultimately had to arrange and pay for the tow ourselves. Once the vehicle arrived, we were told the repair would be completed within a day and the vehicle delivered to us. However, multiple promised communications from your staff—including a 1 PM phone call with the service manager—were missed or ignored, forcing us to physically come to the dealership to get updates. We were repeatedly misled about the status of the vehicle, including being told it had already been taken to Ford for repairs, which was confirmed by Ford the it had not at that time. Only after significant delay (a week later) were we finally provided a rental vehicle, which was supposed to be part of our warranty coverage from day one. On May 2, we picked up the vehicle, only to find the same issue persisted. We contacted Ford directly, and they had the vehicle towed within the hour and provided a loaner car the next morning—demonstrating the level of service that was entirely absent from our experience at Bella Nissan. The car is still unfortunately not in our possession due to persistent mechanical issues in the axel. For our first car purchase this was and will probably be the worst experience we’ve ever had and will always make us be untrustworthy of purchasing a vehicle. * We were sold a vehicle in unsafe condition, which could have led to a serious accident. * The dealership has refused to acknowledge responsibility or offer any compensation, despite initial verbal commitments. * The communication from staff was inconsistent, dismissive, and in some cases, outright dishonest. We have documentation (texts and time-stamped calls) to support this. * We were denied access to speak with anyone in upper management, with repeated excuses that they were in meetings or unavailable. * We were promised an apology call that never came. We are extremely disappointed by the way this situation was handled and feel that we were misled and mistreated throughout the process. More

I wish I would have read the reviews on this site PRIOR to driving 113 miles. . I spoke with 3 separate staff at Bella Nissan over the course of 3 days. All 3 of these employees were fully aware I was t to driving 113 miles. . I spoke with 3 separate staff at Bella Nissan over the course of 3 days. All 3 of these employees were fully aware I was talking to each of them. This wasn't something I did intentionally but I was calling at varying hours of the day due to my work schedule. Looking back at my call log, I counted 11 times in 3 days that I called because I could not get them to call me back even though they repeatedly told me they would call back in "just a few minutes". It was monumentally important to me that I hash out the details, inform them of my intentions and limits, and get a 'out-the-door" agreed upon price PRIOR to driving a nearly FIVE HOUR round trip from where I live to their dealership. . After all the difficulty communicating with them, and after I had to haggle with them on the phone to get them to drop multiple add-ons to the overall price, I finally got a price that was CLOSE TO, but still more expensive than their advertised price online. I even got the finance manager to put in writing that they were agreeing to the price we both were ok with and send me a picture of the document that he had printed out. This wasn't just a screenshot or something - this was a formal contract that had been printed out, sat on a desk and photographed. . As I had spoken to several different employees up there I had made sure that they were aware I was intending on paying the full cost in cash at the time of the sale. I even had employees ask me on separate occasions how I intended on paying. . I will say that the staff seemed friendly and professional at first glance but this is just an attempt to cover up everything they're not. Unprofessional is an understatement. Criminal, deceptive, deceitful, & a dozen other negative words I'm not going to list here. . So after my long drive and after trying to get clarification on details that didn't make any sense to me and most certainly didn't line up with what we agreed to on the phone, they then inform me that they won't agree to that deal unless I finance in house. The Better Business Bureau should shut this business down. . So not only did they not honor the price that they put in writing for me, but they weren't willing to budge even a little bit only a $2,000 fee that they were trying to charge me because I was paying with cash. Then to make matters worse, after one of the men that was helping me explained the details of their in house financing, I asked to see the financing note so I could go over the details myself & that's what I realized that they were intentionally trying to screw me and that they were literally out to get me since what they explained about their financing did not even remotely match up to what the contract said. When I questioned them on this, the man simply told me that I was entering into a "gentleman's agreement". You've got to be freaking kidding me. So now they want me to enter into some undisclosed, unwritten, contract with the wink of an eye and a handshake!?!?! . I don't see how they could enter into a gentleman's agreement anyway when I didn't even see the first bit of evidence that the men I was dealing with were gentleman. This business should be shut down and the employee should be barred from ever working in the auto sales business again. . Furthermore, you would think that in the interest of being a reputable business, and continuing to promote their dealership they would be willing to sell a vehicle to a price they agreed upon - even if it undercut the money they had put into it - which I promise you the deal that I was trying to get did not. Nope - these men were concerned about themselves and every penny they could make and couldn't care less about their image or reputation. Steer clear of this one More