Extremely disappointing experience — rude and - 58laux
Extremely disappointing experience — rude and unprofessional management.
I came to Lehighton Kia to help a family member who was seriously considering a lease, and while our salesperson Sam was courteous, helpful, and a pleasure to work with, the experience was completely ruined by the behavior of the sales manager, Billy. He was shockingly rude, dismissive, and unprofessional — speaking to us in a condescending and disrespectful tone that made it clear he had no interest in earning our business.
Despite Sam’s best efforts, we ultimately walked out because of Billy’s behavior. It’s unacceptable to treat customers this way, and I strongly caution anyone considering this dealership to think twice. Respect and professionalism should be the baseline — not the exception.
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