Omi Camacho

Poor Customer Service, poor sales department and poor detailing department. And I don't trust the service department did a full and thorough inspection of the vehicle before I purchased it since I'm alre detailing department. And I don't trust the service department did a full and thorough inspection of the vehicle before I purchased it since I'm already having issues with it. During the buying process my salesman was back and forth between me and another customer at the same time instead of focusing on me and closing my deal, they are obviously short staffed, the sales manager filled in for my salesman while he was assisting another customer which is unacceptable. Also they were very misleading about discounts and incentives before I got there and they also said the car was cleaned and ready to be shown just to lure me into to the dealership to make a quick sale on a new trade in. I drove 2 hours and When I got there the car was filthy and they tried to offer a discount off the retail value of the car and not the listing price which is foolery. I came in on a Friday and left a down payment and was told the vehicle would be detailed and ready on Monday, I sent over my documents ahead of time and was told that when I come back on Monday the rest of the process should only take 1 to 2 hours in fact we were there for 5 hours which is ridiculous. While I was at the dealership waiting I had to take a cloth and clean the areas that the detailing department did not clean SMH. The rims were dirty the center console had garbage in it The seats were still dirty etc...I also requested information in regards to the lifetime power train program which kia offers but they never offered that as an option I had to inquire. The salesman and sales manager explained the details of the program and provided me with iterature and when I requested enrollment documentation they said I would get it through finance and when we finally got to finance a staff member said that the program no longer existed so obviously staff is not on the same page and the program was advertised so it should be honored. Also my salesman never took the time to show me how to setup Kia Connect for my vehicle which was an important feature that should have been explained and shown to me when I purchased the vehicle. And Since I've had the car I've had some issues with it and I have tried contacting my salesman who won't respond to me. I've also tried contacting the sales manager and the finance person who won't forward me my contract as well. I Also requested the GMs contact info and no one seems to want to provide me with his information. It seems they are withholding the info from me. Unhappy customer and it seems like I'm going to have to pay an in person visit and raise xxxx! I wouldn't recommend doing business with this dealership ever! More

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Omi and Terrell were really helpful and nice! Made the experience fast and pretty easy Made the experience fast and pretty easy More

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Omi was very helpful, patient and trustworthy. The process was easy! I love my new k5! The process was easy! I love my new k5! More

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They have an excellent service center and a skilled technical team. Dealing with this dealership is like having a conversation with a family member. They treat customers with care, provide accurate rec technical team. Dealing with this dealership is like having a conversation with a family member. They treat customers with care, provide accurate recommendations, and offer budget-friendly solutions. They even go the extra mile to cut deals. I truly appreciate the entire sales team and the service center team. More

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We recently purchased a new (to her) car for our daughter at Allentown Kia with Sales Rep Omi Camacho. Of all the dealerships and people we had to deal with while looking for the perfect car this was, by far at Allentown Kia with Sales Rep Omi Camacho. Of all the dealerships and people we had to deal with while looking for the perfect car this was, by far, the best experience we had. The whole environment was nice, relaxing, and friendly. Omi went out of his way to ensure we were able to see and test drive all the vehicles in our criteria. Even the one we ended up purchasing. It still needed some work completed prior to being available for test drive. He ensured it was all completed and available that day for us. The deal/offer for the vehicle was fair and reasonable. The whole experience has us, as a family, prepared to return to this dealership and to recommend Omi in particular to family and friends in the market for a new vehicle. This was an exceptionally positive experience for us and my daughter who now has the know-how and understanding of purchasing such a high-priced item for future reference. If it's not like this experience, maybe walk away. More

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Willing to work with you to get the best deal possible. Very knowledgeable and personable staff. Very knowledgeable and personable staff. More

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I want to extend my gratitude to Omi C and Manny E at Allentown Kia for going above and beyond to meet my expectations. They were both extremely patient and dedicated to helping me find the perfect car, Allentown Kia for going above and beyond to meet my expectations. They were both extremely patient and dedicated to helping me find the perfect car, right down to my preferred exterior and interior colors, along with all the necessary safety features. They took the time to thoroughly review and explain all the paperwork to me. Before I drove off the lot, Omi made sure I understood all the technology and safety features of my new vehicle. I even had some questions a couple of days later, and Omi quickly responded and assisted me. If you're in the market for a new car, I highly recommend visiting Omi and Manny at Allentown Kia! More

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Felt I was treated with respect by all team members. Would recommend this dealership and salesman eagerly. Would recommend this dealership and salesman eagerly. More

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Service was excellent. Mateo was very knowledgeable and helpful during every moment of the transaction. He did everything he could to ensure that I was satisfied. Mateo was very knowledgeable and helpful during every moment of the transaction. He did everything he could to ensure that I was satisfied. More

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This dealership is wonderful! Omi Camacho was my sales associate. This is the second car I have purchased from him. Omi is a pleasure to work with! He is highly knowledgeable Omi Camacho was my sales associate. This is the second car I have purchased from him. Omi is a pleasure to work with! He is highly knowledgeable and professional! Everyone we met with there was so pleasant. I am so happy with my new Sportage! Go see Omi, you can thank me later!! More

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