My husband bought a 2020 GMC Sierra from Garber Randall - inkimwetrust
My husband bought a 2020 GMC Sierra from Garber Randall GMC in Canandaigua this past May, and in under 90 days we’ve already made three service trips—each one more outrageous than the last.
In week one the tires were so badly out of balance the truck vibrated at highway speeds, yet we received no apology—just a quick fix and sent on our way. On purchase day our salesman, Raymond Burke, promised a second key at no charge; weeks of empty phone calls blaming the previous owner for “forgetting” to ship it only ended when we returned in person to pick up a complimentary replacement.
Then, just last week, my husband was cruising on the highway when the oil light blazed on and the engine went bone-dry. Garber Randall GMC’s “solution,” as relayed by head of service David Hoe, was to drive another 600 miles to see if the oil consumption would settle, then bring it back—because it’s “more than likely” an engine failure requiring a teardown and rebuild, covered for just two years. At drop-off Tuesday David Hoe acted clueless about our previous issues, circling answers without offering any timeline or accountability.
Their courtesy loaner lacked running boards—especially problematic since my husband had previous knee surgery. When we asked for a different vehicle, we were told the only available vehicle was the 2025 model we were in, which still wouldn’t solve the entry issue. What should have been a short repair turned into an uncomfortable two-week ordeal—and something about this whole experience doesn’t make me feel secure with my purchase moving forward.
A 2020 Sierra should never need tire rebalancing, a replacement key, and an engine rebuild before its first anniversary—and a dealership that dodges responsibility, shrugs at safety issues, and leaves you stranded on the highway isn’t earning your trust. Buyer beware.
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