The sales representatives are great and will help you - yahairasabalza
The sales representatives are great and will help you find what you need. I’ve specifically worked with Jamel and Mario. They are fantastic! Jamel helped me get a good deal on my car, he listened to what I needed, and went above and beyond. He was able to help me get my insurance down to $165! He was professional, efficient, and I would definitely recommend him.
However, the finance manager, Jamaine Alphonso was awful. He started out being very friendly until he tried to sell me all add ons which I thanked him for and respectfully declined. After I said no, his whole demeanor changed. He had an attitude and I felt very uncomfortable. Then he tried to charge me an extra $455 for the first month payment of my car which was included in the down payment. I told him that everything was to be included and he said no and refused to speak with the sales representative and confirm. I asked again and he continued to say no. I felt like I was being taken advantage of financially and was extremely unhappy. I was truly ready to walk away from the dealership and find another car elsewhere. However, I do love Honda and decided to speak with Jamel and thankfully he did the right thing and got this issue fixed for me. There is no reason I should feel like I’m forced to add other packages to my lease and then presented a different price than what was agreed with the sales representative. This is my third lease with Honda and by far the worse experience with finance. I hope I never have to encounter Jamaine again.
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