I was passing through the area on my way home to northern - Doghouse Riley
I was passing through the area on my way home to northern Wisconsin when my check engine light came on and the engine started vibrating, loudly. Since it was a Sunday we just got a room and I decided that, since I don't know any of the shops that I'll go to the dealership that sells vans like mine. & am Monday morning I checked in at Wilde and they took me right in. Monday afternoon I called service and spoke to a gentleman named Austin who told me that he would speak to the tech the following morning and then call me with the information. That's exactly what he did. Told me the diagnosis, the cost (which was actually lower than I thought), and said he would keep me updated which he did. About 3pm on Tuesday he called and said my van was ready but since they didn't have a driver they were sending me a Lyft. So I got my van back, I'll be on the road in the morning and they sent me a Lyft.
So I thought I would return a favor by giving a good report. All I've ever heard is stay away from the dealerships, they're dishonest and never do what they say but, in this case that is simply not true. If this dude, Austin, isn't a manager he should be. I'm passing through, never been to Wilde except for this visit and they treated me like a valued customer. If I have to break down again I'm hoping it's in this neighborhood.
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